Customer Service Representative

6 days ago


Beloit, Wisconsin, United States CSL Plasma Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at CSL Plasma. As a Customer Service Representative, you will play a critical role in ensuring the smooth operation of our donor center, providing exceptional customer service, and maintaining a safe and efficient work environment.

Key Responsibilities
  • Donor Support: Prepare donors for the pheresis process, ensuring they are comfortable and informed throughout the procedure.
  • Equipment Maintenance: Monitor and maintain the autopheresis machine, responding promptly to any alarms or issues that may arise during the process.
  • Data Management: Accurately record donor data, including incidents, volume variances, and donor adverse events, using our electronic donor information management system.
  • Communication: Effectively communicate with donors, colleagues, and supervisors to ensure seamless operations and address any concerns or issues that may arise.
  • Quality Assurance: Maintain a clean and efficient work environment, adhering to all Health, Safety, and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
  • Continuous Improvement: Participate in ongoing training and development to enhance your skills and knowledge, ensuring you are equipped to provide exceptional customer service and support to our donors.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of three (3) months' work experience, preferably in a medical or health provider environment, or equivalent combination of education and experience.
  • Skills: Ability to understand, remember, and apply oral and/or written instructions; ability to understand and follow basic instructions and guidelines; must be able to see and speak with customers and observe equipment operation.


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