Customer Service Representative

3 weeks ago


South Beloit, United States GWS Tool Group Full time

Description Job Title: Customer Service Representative Department: Customer Service Reports to: Customer Service Lead Classification: Non-Exempt Location: South Beloit, IL Travel: None GWS is the North American leader in the design and manufacturing of custom cutting tools, servicing industries including Aerospace, Automotive, Medical, Energy, and general Engineering. As the fastest growing company in our industry, the career opportunities are numerous and the pathways for advancement nearly limitless. Job Summary: The Customer Service Representative interacts with customers by answering product and service questions and suggesting information about other products and services. This role includes processing orders, preparing correspondences, and fulfilling customer needs to ensure customer satisfaction. As a Customer Service Representative, you are responsible for: Processing and expediting customer orders and quotes via phone, fax, or email. Providing assistance with technical support. Supporting Quality Control with customer returns and complaints. Performing routine customer service tasks. Scanning customer orders and ship prints. Informing customers of unit prices, shipping dates, anticipated delays, and any additional information needed by the customer. Checking inventory control files for available stock to fill or manufacture orders. Soliciting sale of new or additional merchandise. Computing price, discount, and delivery date. Recording special types of shipping, packing, or labeling required by customer order. What you can provide: Determination to succeed in a fast-paced environment for a rapidly growing company. High school diploma or general education degree (GED) required. 1+ year experience or related training; or equivalent combination of education and experience. A pleasant, enthusiastic, well-spoken individual with a dedication to providing excellent customer service. Excellent accuracy and attention to detail. Excellent verbal and written communication skills. Ability to work in a fast-paced environment. Ability to exercise sound judgment and solve problems. Proficient with Microsoft Office products such as Excel and Word. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. #J-18808-Ljbffr



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