![Mule-Hide Products Co., Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Administrator
1 month ago
Mule-Hide Products, an ABC Supply company, provides professional roofing contractors with the products they need to install, complete or repair low-slope roofing projects. Our team works closely with roofing contractors and our distribution partner to provide training and customized service to ensure optimal product performance.
We are looking for a talented customer service representative to join our team. In this role, you will be a key contact for our customers, vendors, and the Mule-Hide national sales force. If you have a passion for service and are looking for a new challenge with a company you can grow with, this may be a great opportunity for you.
Specific duties may include:
- Providing exceptional customer service and communicating with customers via telephone and email
- Receiving and addressing customer inquiries and concerns
- Uploading orders into an ERP system
- Ensuring customer orders are completed in a timely manner
- Proactively communicating with customers when changes occur with their orders
- Monitoring customer satisfaction and promoting the company in a positive manner
- Tracking shipments when necessary
- Preparing invoices for accounting
- Other duties as assigned
- Exceptional communication and interpersonal skills
- Positive attitude and team player
- Detail-oriented
- Proficient with Microsoft Outlook and Excel
- Previous experience is welcomed, but we are willing to train the right candidate
- Health, dental, and vision coverage - eligible after 60 days, low out of pocket
- 401(k) with generous company match - eligible after 60 days, immediately vested
- Employer paid employee assistance program
- Employer paid short term and long term disability
- Employer paid life insurance
- Flex spending
- Paid vacation
- Paid sick days
- Paid holidays
Equal Opportunity Employer / Drug Free Workplace
ABC Supply/Mule-Hide Products values diversity and we actively encourage women, minorities, and veterans to apply.
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