Customer Service Administrator

1 month ago


Beloit, United States Mule-Hide Products Co., Inc. Full time

Mule-Hide Products, an ABC Supply company, provides professional roofing contractors with the products they need to install, complete or repair low-slope roofing projects. Our team works closely with roofing contractors and our distribution partner to provide training and customized service to ensure optimal product performance.

We are looking for a talented customer service representative to join our team. In this role, you will be a key contact for our customers, vendors, and the Mule-Hide national sales force. If you have a passion for service and are looking for a new challenge with a company you can grow with, this may be a great opportunity for you.

Specific duties may include:

  • Providing exceptional customer service and communicating with customers via telephone and email
  • Receiving and addressing customer inquiries and concerns
  • Uploading orders into an ERP system
  • Ensuring customer orders are completed in a timely manner
  • Proactively communicating with customers when changes occur with their orders
  • Monitoring customer satisfaction and promoting the company in a positive manner
  • Tracking shipments when necessary
  • Preparing invoices for accounting
  • Other duties as assigned
Specific qualifications include:
  • Exceptional communication and interpersonal skills
  • Positive attitude and team player
  • Detail-oriented
  • Proficient with Microsoft Outlook and Excel
  • Previous experience is welcomed, but we are willing to train the right candidate
Benefits may include:
  • Health, dental, and vision coverage - eligible after 60 days, low out of pocket
  • 401(k) with generous company match - eligible after 60 days, immediately vested
  • Employer paid employee assistance program
  • Employer paid short term and long term disability
  • Employer paid life insurance
  • Flex spending
  • Paid vacation
  • Paid sick days
  • Paid holidays


Equal Opportunity Employer / Drug Free Workplace

ABC Supply/Mule-Hide Products values diversity and we actively encourage women, minorities, and veterans to apply.

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