Guest Services Representative

4 weeks ago

Beloit, United States Geronimo Hospitality Group Full time

Guest Services Representative - Hotel Goodwin

Hotel Goodwin Description

**GERONIMO HOSPITALITY GROUP**

A collection of really cool places that push the boundaries of hospitality.

**WHO WE ARE**

A chic, classic hotel inspired by the 19th century Goodwin House, Hotel Goodwin is an impeccable mixture of history and modern luxury. Were a distinctive hotel with a refined signature edge that celebrates the individual style of our guest while offering truly genuine servicewith the right amount of the unexpected.

**WHO YOU ARE**

Often a guest's first impression of a property is the result of the Guest Services Representative's skills and abilities. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet many new people.

**WHAT YOU WILL DO**

* Process guest arrivals and departures, including all necessary payments

* Handle & coordinate room assignments and pre-arrivals

* Handle guests' concerns

* Offer referral for services and handle requests for information

* Handle and store luggage

* Assist with the check-in and check-out of groups and tours

* Assist other departments as required

* Perform other duties as assigned

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Requirements

**WHAT WE NEED (MINIMUM QUALIFICATIONS)**

**Education -** High school diploma or equivalent

**Experience and/or Training**

* Excellent communication skills and professional attitude

* Effective conflict management and decision making

**Technology/Equipment** - Ability to use a variety of computer applications

**PREFERRED QUALIFICATIONS**

**Experience and/or Training -** Previous experience in customer service

**PHYSICAL and MENTAL REQUIREMENTS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is frequently required to stand, and/or walk. Must be able to exert well-paced ability to reach other department of the hotel on a timely basis, including stairs. The employee must occasionally lift and/or move up to 50 pounds while moving files or small packages. This position is also subject to irregular hours to include late nights, weekends and holidays.

**WORK ENVIRONMENT**

This position is in a hotel environment; the noise level in the work environment is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Individuals must be able to operate in mentally and physically stressful situations as well as being able to keep up in a fast-paced environment.

**WORK AUTHORIZATION**

United States (required)

Equal Employment Opportunity/M/F/Disability/Protected Veteran Status

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