Customer Service Advocate

2 months ago

Rochester, United States Bausch & Lomb Full time

**Location:** US-NY-Rochester, New York, US * Manage, support and serve as the main customer service contact for assigned region, associated sales representatives and their customers in handling questions or problems received via phone, email, mail or fax

* Closely manage processing of orders received via multiple channels, including phone, email and fax, within PeopleSoft Order Management System from order receipt through distribution and delivery.

* Learn, apply and communicate intensive technical and product information

* Interact and communicate effectively with customers, sales representatives, product managers, account managers, and other Bausch Health departments to accomplish established objectives

* Gather and analyze billing and inventory related data to resolve associated issues

* Resolve customer issues using billing, inventory and other relevant data sources, and ensure that root causes are rectified by recommending corrective measures, such as policy changes

* Demonstrate a sense of urgency and commitment to maintaining high-level of customer satisfaction

* Manage stress and emotional levels for customer and internal team in difficult situations. Calmly handle customer escalations within established guidelines

* Proactively identify areas of opportunity and present them to team leadership

* Ensure service during disruptions (weather, employee vacation/sick leave or otherwise) and other company closing including some holidays and holiday shutdown

* Act as Subject Matter Expert who knows current job well enough to coach and/or train as needed

* Understand, model and enforce all company policies

* Assure all transactions are in compliance with terms, policies, and approval levels and customer adjustments meet standard operating procedures as well as financial, ethical, FDA, and ISO standards

* Exercises sound judgment and discretion in routine decision to ensure accuracy and satisfaction

* Works with all departments to resolve disputes or issues

* Accurately documents all account interactions and adjustments for internal and external audits

* Completes and documents follow-up informational calls, emails and/or case updates to customers, account manager and sales representatives within service level requirements

* Reads, analyzes and interprets common scientific or technical information, financial reports and legal documents

* Utilizes reports to monitor, track, and ensure completion of work

* Meet minimum acceptable metrics for schedule adherence, call handling, order entry and status, and others as determined by management

* Demonstrate excellent organizational skills along with the ability to handle multiple tasks

* Understanding of full customer service operations

* Excellent verbal and written communication skills

* Must demonstrate strong ability to identify, analyze and solve problems

* Must demonstrate ability to manage multiple projects and heavy work volume within time constraints

* Must be self-motivated and approach tasks with a positive, proactive attitude

* Ability to work independently and plan extensively to meet goals

* Ability to maintain accuracy, consistency and quality in fast-paced environment

* Values and desires to contribute dedicated teamwork

* Data entry, analysis, and forecasting skills

* Proficient in Microsoft Office: Outlook, Word, Excel, and PowerPoint

* Experience with PeopleSoft order management system

* Dependable and consistent attendance

* Medical, Dental, Eye Health, Disability and Life Insurance begins on your hire date

* 401K Plan with company match and ongoing company contribution

* Paid time off vacation (3 weeks - prorated upon hire), floating holidays and sick time

* Employee Stock Purchase Plan with company match

* Employee Incentive Bonus

* Tuition Reimbursement (select degrees)

* Ongoing performance feedback and annual compensation review.

  • Customer Advocate

    4 weeks ago

    Rochester, United States Safelite Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Customer Advocate is one...

  • Customer Advocate

    3 weeks ago

    Rochester, United States Safelite Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Customer Advocate is...

  • Customer Service Coordinator

    2 weeks ago

    Rochester, New York, United States Service Experts Full time

    Job SummaryThe Customer Service Coordinator is responsible for coordinating the daily scheduling and dispatching of field technicians to job sites. This role serves as the primary point of contact between customers and field staff, ensuring efficient communication and timely service while prioritizing jobs based on urgency and availability.Key...

  • Customer Service Ambassador

    2 weeks ago

    Rochester, New York, United States Regional Transit Service Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Regional Transit Service. As a key member of our Customer Service Team, you will play a vital role in delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 weeks ago

    Rochester, New Hampshire, United States Service Credit Union Full time

    About the Role:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Service Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, processing transactions, and building strong relationships with our customers.Key Responsibilities:Process...

  • Customer Care Advocate I

    3 months ago

    Rochester, United States Excellus BlueCross BlueShield Inc Full time

    ** Customer Care Advocate I** **Job Category****:** Non Manager **Requisition Number****:** CUSTO007094 Showing 1 location **Job Details** **Description** **Summary:** PLEASE NOTE: With limited exceptions, our company is requiring all employees to be vaccinated against COVID-19 by Jan. 1, 2022. We also currently mandate vaccinations for employees who enter...

  • Insurance Customer Advocate

    4 weeks ago

    Rochester, Minnesota, United States Matt Kechely - State Farm Agent Full time

    Position OverviewJob Benefits:401(k) plan401(k) matching programCompetitive compensation packageGenerous paid time offROLE SUMMARY:As a Client Relations Specialist at Matt Kechely - State Farm Agent, you will create outstanding client interactions that contribute to the success of our insurance agency. Your meticulous attention to detail, exceptional...

  • Patient Advocate

    2 weeks ago

    Rochester, Minnesota, United States Olmsted Medical Full time

    Job SummaryOlmsted Medical Center is seeking a highly skilled Patient Advocate RN to join our team. As a Patient Advocate RN, you will play a critical role in ensuring that our patients receive exceptional care and service.Key ResponsibilitiesFacilitate resolution of complaints, grievances, and requests from patients and visitors.Document patient/visitor...

  • Nurse Advocate

    1 week ago

    Rochester, New York, United States Heritage Christian Services Full time

    {"title": "Nurse Advocate", "content": "Nurse Advocate OpportunityAt Heritage Christian Services, we are seeking a dedicated and compassionate Nurse Advocate to join our team. As a Nurse Advocate, you will play a vital role in ensuring the health and well-being of our clients, providing education and support to direct support staff, and implementing the...

  • RN - Patient Advocate

    2 weeks ago

    Rochester, Minnesota, United States Olmsted Medical Center-MAIN Full time

    Job SummaryWe are seeking a highly skilled and compassionate RN - Patient Advocate to join our team at Olmsted Medical Center-MAIN. As a key member of our healthcare team, you will play a vital role in ensuring that our patients receive exceptional care and service.Key ResponsibilitiesFacilitate Resolution of Patient ConcernsOur ideal candidate will be...

  • Customer Service Representative

    1 week ago

    Rochester, New York, United States Bausch & Lomb Full time

    Job SummaryWe are seeking a highly skilled Customer Service Advocate to join our team at Bausch Health. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, sales representatives, and internal stakeholders.Key ResponsibilitiesManage and resolve customer inquiries and issues in a timely and...

  • Patient Advocate Liaison

    7 days ago

    Rochester, New York, United States The University of Rochester Full time

    Job SummaryWe are seeking a skilled Patient Advocate Liaison to join our team at The University of Rochester. As a key member of our Ambassador Management Team, you will play a critical role in providing exceptional service to patients, visitors, and staff across 12 locations within our Medical Center.Key ResponsibilitiesServe as a problem solver, advocate,...

  • Customer Service Representative

    2 weeks ago

    Rochester, Vermont, United States Bar Harbor Bank & Trust Full time

    **Job Summary**As a Customer Service Representative at Bar Harbor Bank & Trust, you will be the first point of contact for our customers, playing a critical role in the bank's success. This position requires a strong customer service focus, with the ability to build trusted relationships and support customers with their day-to-day financial needs.**Key...

  • Customer Service Representative

    2 weeks ago

    Rochester, Vermont, United States Bar Harbor Bank & Trust Full time

    **Job Summary**As a Customer Service Representative at Bar Harbor Bank & Trust, you will be the first point of contact for our customers, playing a critical role in our bank's success. You will support customers with their day-to-day financial needs, build trusted relationships, and contribute to the bank's growth.**Key Responsibilities**• Assist customers...

  • Patient Advocate Liaison

    1 week ago

    Rochester, New York, United States The University of Rochester Full time

    Job SummaryWe are seeking a skilled Patient Advocate Liaison to join our team at The University of Rochester. In this role, you will serve as a problem solver, advocate, and liaison for patients, visitors, and staff at 12 locations throughout the Medical Center.Key ResponsibilitiesServe as a liaison between patients, visitors, and staff to resolve issues and...

  • Patient Advocate

    2 weeks ago

    Rochester, Minnesota, United States Olmsted Medical Full time

    Job SummaryWe are seeking a highly skilled and compassionate RN to join our team as a Patient Advocate. In this role, you will play a critical part in ensuring that our patients receive the highest level of care and service.Key ResponsibilitiesFacilitate Resolution of Patient Concerns: You will work closely with patients and their families to resolve...

  • Customer Service Representative

    2 months ago

    Rochester, United States Aramark Uniform Services Full time

    ** Customer Service Representative - Driver** **Job Category****:** In Unit-Service-Route **Requisition Number****:** RELIE019056 Showing 1 location **Job Details** **Description** Overview: Customer Service Rep (RSR) Driver build solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements....

  • RN - Patient Advocate Liaison

    1 week ago

    Rochester, Minnesota, United States Olmsted Medical Full time

    Job SummaryWe are seeking a skilled RN to join our team as a Patient Advocate. In this role, you will be responsible for facilitating resolution of complaints, grievances, and requests from patients and visitors. You will also document patient concerns, compose letters, and coordinate review and resolution of patient concerns with appropriate managers.Key...

  • Nurse Advocate

    2 weeks ago

    Rochester, New York, United States Heritage Christian Services Full time

    About the RoleAs a Registered Nurse at Heritage Christian Services, you will have the opportunity to work in a dynamic and supportive environment where you can utilize your critical thinking and assessment skills to make a meaningful impact in the lives of our clients.Our team values a holistic approach to healthcare, and we are seeking a dedicated and...

  • Patient Care Advocate

    3 days ago

    Rochester, Pennsylvania, United States Giant Eagle Full time

    Job SummaryWe are seeking a skilled Patient Care Advocate to join our team at Giant Eagle Inc. As a Patient Care Advocate, you will play a vital role in building relationships with patients and their providers by exceeding their needs.Key ResponsibilitiesAssess patient insurance coverage and handle prior authorization paperwork.Assist patients in receiving...