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Patient Care Advocate

2 months ago

Rochester, Pennsylvania, United States Giant Eagle Full time

Job Summary

We are seeking a skilled Patient Care Advocate to join our team at Giant Eagle Inc. As a Patient Care Advocate, you will play a vital role in building relationships with patients and their providers by exceeding their needs.

Key Responsibilities

  • Assess patient insurance coverage and handle prior authorization paperwork.
  • Assist patients in receiving financial assistance and ensure their understanding of prescribed medication.
  • Work with patients to refer them to the correct source for further instruction.
  • Enter patient demographics, prescription information, and insurance data for order processing.
  • Verify patient insurance information and assist with prior authorizations.
  • Contact insurance carriers on behalf of patients.
  • Assist patients with enrollment into copay assistance programs.
  • Demonstrate adherence to company, state, and federal policies, laws, and regulations.
  • Maintain a neat and clean work environment.
  • Have knowledge of service and business metrics.
  • Assist in executing company initiatives and programs.
  • Contact physician offices as necessary.
  • Report errors, omissions, and incidents to pharmacists.
  • Execute Medication Therapy Management through competency in MTM platforms.
  • Maintain productivity rates and meet quality expectations.

About Us

At Giant Eagle Inc., we are more than just food, fuel, and convenience. We are a family of diverse and talented Team Members who strive to create a nurturing environment that offers countless career opportunities to grow. We value deep caring and solid family values, making us one of the top workplaces in the Greater Pittsburgh, Cleveland, Columbus, and Indianapolis areas.