infrastructure analyst ii

2 weeks ago

Charlotte, United States Randstad Full time

infrastructure analyst ii.

  • charlotte , north carolina

  • posted 4 days ago


job details

summary

  • $33.74 - $43.74 per hour

  • contract

  • bachelor degree

  • category computer and mathematical occupations

  • reference1063543


job details

job summary:

Description:

  • The IT Infrastructure Analyst will serve as a member of the Critical Infrastructure & Operations team. Major accountabilities include but are not limited to; handling tickets routed to the support team for Server Operations; helping to ensure business requirements are sufficiently met; assisting in product upgrades; providing technical consultation to clients and team members; assisting in the development & support of product support documentation; compliance with regulatory and corporate IT standards.

Required Qualifications:

  • Bachelor's degree in Computer Science or a related discipline or equivalent direct work related experience. In lieu of a degree, 6 years of related business experience.

  • Work experience in addition to a degree: 2-3years. Job-specific knowledge, skills or abilities: Practical experience with Operating Systems, Software and Hardware. General computer usage and support skills.


Preferred Qualifications:

  • Ability to thoroughly document work processes, communicate, and adhere to processes.

  • Excellent oral and written communication skills.

  • Excellent inter-personal skills (listening, conflict management, approachability, negotiations).

  • Ability to effectively prioritize activities and focus team efforts based-on priority. Ability to research independently, multi-task, and meet deadlines under tight timeframes.

  • Ability to build working relationships with different levels within the organization. Ability to work effectively in a work plan driven/team environment. Ability to resolve complex issues.

  • Ability to present information on technically complex subjects in an understandable manner in both oral and written form to business clients and management.

  • Works independently with very little direct supervision. Recognizes appropriate times to raise issues and provide status updates.

  • Demonstrates the ability to absorb change and continue with positive results.

  • Displays maturity in approach and ability to effectively handle stress and frustration.

  • Facilitate meetings and provide direction to others.


location: Charlotte, North Carolina

job type: Contract

salary: $33.74 - 43.74 per hour

work hours: 9am to 5pm

education: Bachelors

responsibilities:

  • ServiceNow Administration (Service Desk, Change Management, and Asset Database) or similar ITSM experience

  • Experience with SQL databases for administration of applications, preferably ServiceNow or similar ITSM suites

  • Analyzing business processes, information gathering, interpreting requirements, developing specifications, and implementing process workflow, including routing and approvals.

  • Experience with web servers and application servers for troubleshooting and management purposes

  • Ability to work with PowerShell or similar scripting experience

  • Performing activities/processes for daily maintenance tasks and procedures as needed for the business

  • Participation on project teams to deliver quality server architectural solutions

  • Developing and promoting standard operating procedures

  • Perform problem resolution and root cause analysis along with recommending and implementing preventive techniques.

  • Documenting standard operating processes and procedures.

  • Ensure NERC CIP compliance requirements are meet and maintained

  • Participation in 24x7 on-call rotation

  • Provide enterprise level support of technologies needed for infrastructure and business applications. These technologies include, but are not limited to workstations, servers, storage, mobile devices and a variety of software. Integrate software to enable usage, support, and monitoring of various hardware technologies. Develop and maintain routine work procedures and define standard installation and upgrade methodologies.

  • Responsibilities may include evaluation, acquisition, installation, integration testing, upgrading components and performance monitoring. Plans, designs, installs and/or supports computer systems. Facilitates technical and business planning for upgrades.

  • Provides technical guidance related to software and hardware to members of the IT staff. Develops (or assists in developing) standards for IT software and hardware.

  • Assists in the design and implementation of required systems. Integrates software and hardware configurations to maximize performance.

  • Coordinates hardware and software upgrades with other areas of IT or other business units.

  • Prepares activity and progress reports regarding individual and project activity. Keeps abreast of new hardware and software developments, evaluates alternative approaches, and recommends new software or upgrades which enhance operations.


qualifications:

  • Experience level: Experienced

  • Education: Bachelors


skills:

  • MainframeEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

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