Infrastructure Analyst

2 months ago


Charlotte, United States Optomi Full time

Infrastructure Analyst

Optomi, in partnership with a leader within the energy industry, is seeking an Infrastructure Analyst for their Charlotte, NC location This Infrastructure will serve as a member of the Critical Infrastructure & Operations team; handling tickets routed to the support team for Server Operations and helping to ensure business requirements are sufficiently met. In addition, this Infrastructure Analyst will possess a bachelor’s degree in computer science and 2-3 years of work experience (Or 6 years of related experience in lieu of a degree). This Infrastructure Analyst will enjoy the opportunity to provide technical consultation for a Fortune 150 company


What the right candidate will enjoy:

  • The ability to have an immediate impact on the company
  • Company culture based on integrity, respect, accountability and excellence
  • Working for an organization with Wellness Programs and Work-life balance programs


Experience of the right candidate:

  • Bachelor’s degree in Computer Science or a related discipline or equivalent direct work related experience.
  • In lieu of a degree, 6 years of related business experience.
  • Work experience in addition to a degree: 2-3years.
  • Practical experience with Operating Systems, Software and Hardware. General computer usage and support skills.
  • Ability to thoroughly document work processes, communicate, and adhere to processes. Strong oral and written communication skills.
  • Strong inter-personal skills (listening, conflict management, approachability, negotiations).
  • Ability to effectively prioritize activities and focus team efforts based-on priority.
  • Ability to research independently, multi-task, and meet deadlines under tight timeframes.
  • Ability to build working relationships with different levels within the organization.
  • Ability to work effectively in a work plan driven/team environment.
  • Ability to resolve complex issues; Ability to present information on technically complex subjects in an understandable manner in both oral and written form to business clients and management.
  • Works independently with very little direct supervision.
  • Recognizes appropriate times to raise issues and provide status updates.
  • Demonstrates the ability to absorb change and continue with positive results.
  • Displays maturity in approach and ability to effectively handle stress and frustration.
  • Facilitate meetings and provide direction to others.


Responsibilities of the right candidate:

  • ServiceNow Administration (Service Desk, Change Management, and Asset Database) or similar ITSM experience.
  • Experience with SQL databases for administration of applications, preferably ServiceNow or similar ITSM suites.
  • Analyzing business processes, information gathering, interpreting requirements, developing specifications, and implementing process workflow, including routing and approvals.
  • Experience with web servers and application servers for troubleshooting and management purposes.
  • Ability to work with PowerShell or similar scripting experience.
  • Performing activities/processes for daily maintenance tasks and procedures as needed for the business.
  • Participation on project teams to deliver quality server architectural solutions.
  • Developing and promoting standard operating procedures.
  • Perform problem resolution and root cause analysis along with recommending and implementing preventive techniques.
  • Documenting standard operating processes and procedures.
  • Ensure NERC CIP compliance requirements are meet and maintained.
  • Participation in 24x7 on-call rotation.



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