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Bilingual Call Center Representative

2 months ago

Des Moines, United States TEKsystems Full time

*Description:*

This group takes anywhere from 25-30 inbound calls a day and also has 5-15 outbound calls.

Follow all predefined procedures and adhere to all the laws applicable in the location.

Responsible for:

Effectively executing calls of the clients customers

Assist callers with information with their life insurance such as changing beneficiaries, filing a death claim, cost of their policy, etc.

Resolving queries as per deliverables outlined

Maintaining voice quality as per standard agreed

Handling repetitive calls and striving for target maximization.

Responsible for Service Level Agreement (SLA) compliance, Process compliance, customer interactions, knowledge management and process reengineering in order to meet the client goals.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.