Bilingual Customer Service Representative
3 days ago
Mom's Meals is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our Spanish-speaking customers, ensuring their meal orders are processed efficiently and accurately.
Key Responsibilities- Handle inbound and outbound customer service calls, addressing questions and providing top-notch service
- Input order information into our client order system, ensuring accuracy and efficiency
- Document all conversations with clients in our client information database
- Ensure all assigned clients have an order on file and are contacted as needed
- Collaborate with case managers via phone, email, and/or fax to address special situations
- Work quickly and efficiently, providing a seamless experience for our clients
- Bilingual (English/Spanish) proficiency
- High school degree or equivalent
- 1 year of previous customer service experience
- Proficiency in Microsoft Office suite (Word, Excel, Outlook)
- Clear oral communication skills
- Previous experience with data entry
- 1 year of previous call center experience
Mom's Meals is a family-operated business dedicated to providing fully prepared, refrigerated meal solutions to seniors, patients, and individuals managing chronic conditions. We're passionate about making a difference in the lives of others and are seeking like-minded individuals to join our team.
We're an equal opportunity employer and comply with all applicable federal and state non-discrimination laws. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.
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