Patient Access Representative
1 month ago
Under the supervision of the Registration Supervisor, and Team Lead, the Patient Access Representative/Patient Facing Registrar greets patients and visitors upon arrival with professionalism while identifying and responding to their needs and communicating all urgencies to the clinical staff. The registrar correctly identifies and bands each patient during Pre-Registration. The Registrar obtains and/or verifies all patient demographic, contact information, insurance and eligibility information, as well as primary physician information during the bed-side registration process each visit as well as obtaining authorization/consent signatures. The Registrar works closely with clinical staff, interpreters, and other ancillary areas in responding to needs of the patient. Able to handle multiple calls and requests, responding timely and professionally. The Registrar performs other duties in working all areas of the facility as the need arises or as policies change.
- Customer Service ; meets the needs of the patient by using clear and respectful communication while obtaining necessary information
- Follow departmental policies and procedures for verification of insurance benefits and to utilize external portals to confirm eligibility
- Interview patient in order to accurately complete the MSP questionnaire on all Medicare patients
- Participate in the up-front point of service collection process by collecting all applicable co-pays, co-insurance and deductibles
- Sensitivity to confidential matters is required
- Request a photo identification from each patient to ensure accurate patient identification. If photo identification is not available, notate the system accordingly.
- Continues to update and document in the registration record as information is received
- Adheres to Corporate and Compliance Guidelines
- Maintain qualitative and quantitative individual and team performance targets.
- Interact with co-workers, visitors, and other staff consistent with the values of Jefferson.
Qualifications
EDUCATIONAL/TRAINING REQUIREMENTS:
High school degree or GED. Associate degree preferred.
EXPERIENCE REQUIREMENTS:
Previous customer service experience, preferable in a health care setting.
ADDITIONAL INFORMATION:
Proficient in the use of computers. Type 35 wpm. Knowledge of medical terminology and medical terminology used by insurance and managed care health plans. Bilingual skills a plus.
Conditions of Employment
Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.
Closing Statement
About Jefferson
Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
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