Patient Access Representative
2 months ago
PRIMARY FUNCTION: Under the supervision of the Registration Supervisor, and Team Lead, the Patient Facing Registrar greets patients and visitors upon arrival with professionalism while identifying and responding to their needs and communicating all urgencies to the clinical staff. The registrar correctly identifies and bands each patient during Pre-Registration. The Registrar obtains and/or verifies all patient demographic, contact information, insurance and eligibility information, as well as primary physician information during the bed-side registration process each visit as well as obtaining authorization/consent signatures. The Registrar works closely with clinical staff, interpreters, and other ancillary areas in responding to needs of the patient. Able to handle multiple calls and requests, responding timely and professionally. The Registrar performs other duties in working all areas of the facility as the need arises or as policies change .More specific duties are listed in this document and in the related addendums. ESSENTIAL FUNCTIONS: Customer Service ; meets the needs of the patient by using clear and respectful communication while obtaining necessary information Follow departmental policies and procedures for verification of insurance benefits and to utilize external portals to confirm eligibility Interview patient in order to accurately complete the MSP questionnaire on all Medicare patients Participate in the up-front point of service collection process by collecting all applicable co-pays, co-insurance and deductibles Sensitivity to confidential matters is required Request a photo identification from each patient to ensure accurate patient identification. If photo identification is not available notate the system accordingly. ***Ensure that the Palm Scanning process is completed at the Abington and Lansdale Hospitals Continues to update and document in the registration record as information is received Adheres to Corporate and Compliance Guidelines Maintain qualitative and quantitative individual and team performance targets. Maintain qualitative and quantitative individual and team performance targets. Interact with co-workers, visitors, and other staff consistent with the values of Jefferson. QualificationsEDUCATIONAL/TRAINING REQUIREMENTS: High school degree or GED. Associate degree preferred.CERTIFICATES, LICENSES, AND REGISTRATION: EXPERIENCE REQUIREMENTS: Previous customer service experience, preferable in a health care setting.ADDITIONAL INFORMATION: Proficient in the use of computers. Type 35 wpm. Knowledge of medical terminology and medical terminology used by insurance and managed care health plans. Bilingual skills a plus.Conditions of EmploymentCovid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.Closing StatementJefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds. Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science. Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership. Jefferson's mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results. OUR MISSION: We improve lives. OUR VISION: Reimagining health, education and discovery to create unparalleled value OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.
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Patient Access Representative
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