Customer Service Representative

Qualifications Strong interpersonal skills to cultivate long-term relationships with internal and external customers; active listener who seeks to understand Must be responsive and detail-oriented Ability to use experience, judgement and discretion to make decisions Excellent oral and written communication skills with ability to communicate with healthcare/hospital personnel and Account Managers clearly, succinctly and confidently Energetic individual, who demonstrates a well-organized, structured approach to prioritizing and balancing multiple tasks at once with ability to utilize critical thinking skills and excellent time management while working in a fast-paced environment Must be able to work collaboratively as part of a team, while being self-motivated and able to work independently with minimal supervision Proficient in Windows and Microsoft Suite Minimum of an Associate’s Degree Responsibilities The Customer Relations Representative’s primary goal is to maintain internal and external customer satisfaction; they have primary responsibility and accountability for the efficient flow of information to and from the customers and Account Managers Communicate with core and apron manufacturing team to ensure all materials for orders are available Work with the customers and Account Manager to ensure all orders are processed in a timely manner, and other duties/projects as assigned Provide timely and courteous responses to customer and Account Manager and customer requests Build and foster meaningful relationships with customers by addressing inquiries or concerns; document customer feedback/complaints consistent with Burlington Medical policy Investigating and solving customer service complaints Maintain a solid understanding of company products and services, as well as current promotions and marketing efforts Collaborate with management, other members of the sales and customer care teams to ensure a high-quality experience for each customer Maintain internal workflow and collaborate with other departments to ensure customer satisfaction Maintain database integrity by validating and editing data housed in CRM Maintain and update team members with up-to-date knowledge of company products and services as well as those of the competition Issue RMA numbers when items need to be returned or repaired according to ISO 9001-2000 work instructions and procedures Perform other related duties or participate in special projects as needed May be called upon to work extended hours during busy periods Data enter core and apron orders as they come in Provide quotes and/or proforma’s to customers as needed Schedule shipments with customers assigned forwarder and/or our own Prepare paperwork for finance to invoice orders that have shipped Run reports needed to ensure shipments are complete prior to shipment leaving the building File paperwork upon completion Benefits Car allowance Paid Time Off Paid Holidays Great medical, dental, vision, short term disability and 401k benefits We are Burlington Medical - the world’s leader in Radiation Protection garments and attenuation material. What does that mean? We save lives Since 1930, we have been manufacturing and distributing radiation protective garments, accessories, drapes and curtains. We pride ourselves on high-quality, exceptional service and ensuring the health and safety of all health care providers whom we serve. A combination of multiple entities, we have grown both organically and through strategic mergers including Lite Tech, ProtecX Medical, Bar-Ray Products and Pulse Medical. We utilize the latest technologies, patented garments and protective material, 3DLOOK body scanning and Gerber Technology pattern cutting for the most precise fit on the market. This results in optimal protection with less musculoskeletal burden. Serving both the domestic and international markets, we have the largest market share in radiation protection worldwide. From our virtual fitting services to industry-best lead times and cost-saving product options, we deliver superior outcomes with greater efficiencies. Come join our team as we evolve. Be prepared to roll up your sleeves while having an opportunity to make a significant impact Burlington Medical is thrilled to provide a great career opportunity for a Customer Service Representative with one of the leading manufacturers and providers of radiation protection products. Job Purpose The Customer Relations Representative’s primary goal is to maintain internal and external customer satisfaction; they have primary responsibility and accountability for the efficient flow of information to and from the customers and Account Managers. Communicate with core and apron manufacturing team to ensure all materials for orders are available. Work with the customers and Account Manager to ensure all orders are processed in a timely manner, and other duties/projects as assigned. Skills/Qualifications Strong interpersonal skills to cultivate long-term relationships with internal and external customers; active listener who seeks to understand Must be responsive and detail-oriented Ability to use experience, judgement and discretion to make decisions Excellent oral and written communication skills with ability to communicate with healthcare/hospital personnel and Account Managers clearly, succinctly and confidently Energetic individual, who demonstrates a well-organized, structured approach to prioritizing and balancing multiple tasks at once with ability to utilize critical thinking skills and excellent time management while working in a fast-paced environment Must be able to work collaboratively as part of a team, while being self-motivated and able to work independently with minimal supervision 2+ years’ experience in medical device or healthcare industry a plus Proficient in Windows and Microsoft Suite Inside Sales experience a plus Education Minimum of an Associate’s Degree Hours 10:30am-7:00pm Why choose this position? Growing company and the industry leader 360 degree field support Work in the hospital/healthcare industry Manufacturer direct sales Car allowance Paid Time Off Paid Holidays Great medical, dental, vision, short term disability and 401k benefits Every day is different Company information Burlington Medical engineers the highest quality and lightest weight lead aprons in the industry. We are experts in the health and safety concerns of providers working in a radiation environment. From our in-person fitting services to our industry-best lead times and cost-saving product options, we deliver superior outcomes with greater budget efficiency to all of our customers. In addition to making the highest quality lead aprons in our US-based headquarters, we supply eyewear, gloves, barriers, drapes, patient positioning—everything needed to protect against scatter radiation, pressure injuries and infection risk. We are the only major lead apron who offers fully tailored protective apparel--cut to our customers’ exact measurements. In contrast to the 2-year warranty of other suppliers, our 5-year warranty can reduce the cost of ownership by up to 40% over a 10-year period. Biotechnology, Manufacturing, Pharmaceuticals, Healthcare, Medical Supplies, Medical Equipment, Radiology Privately Held Founded: 1968 Company Specialties: lead aprons, thyroid shields, radiation protection, lead eyewear, lead barriers, lead drapes, scatter radiation protection, wearable radiation protection, provider radiation protection, patient positioning, pressure management, custom manufacturing, lead apron tailoring, radiology, interventional radiology, cath lab, musculoskeletal health, and radiation health #J-18808-Ljbffr