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Manager, Patient Services

2 months ago

Miami, United States The University of Miami Full time
Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The department of Medicine is seeking a Manager, Patient Services. The Manager will coordinate necessary arrangements for patients. Liaison between referral sources, patients, hospitals and physicians for assistance with health care needs. Assures that medical services are coordinated in a timely, accurate and courteous manner according to established guidelines.

CORE JOB FUNCTIONS

Serves as primary coordinator for patient services. Schedules appointments, registers patients, and verifies insurance coverage. Escorts patients through all phases of the treatment process. Communicates patient and visitor rights and responsibilities to patients, families, and staff. Interacts with peers, practitioners, administrators, and other customers in a manner that represents the health system in a positive light. Maintains communication with patients regarding follow-up appointments, anticipates additional needs, and educates patients on services. Liaises between the Office of Patient Advocacy, clinic staff, and other departments to expedite appointments. Assists with the management of the hospital's "high sensitivity" patients. Works closely with patient advocates in identifying areas of opportunities for process improvement, and collaborates with department leaders, practitioners, and staff to improve patient safety and satisfaction. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions
  • Provide personalized attention to high-profile patients, ensuring their unique needs are met.
  • Coordinate referrals for patients at the highest levels of the institution. This includes but is not limited to board members, development officers, and current/prospective donors.
  • Handle escalated issues/appointments/consults related to patients referred from Pita's Practice, One Medical and Fisher Island. Address their concerns and appointment requests promptly and ensure resolution.
  • Oversee and execute appointment scheduling, consultations, and follow-up care for high-profile individuals, Champions, Prospective Champions, Concierge patients, and Executive Medicine patients.
  • Coordinate with physicians, specialists, and other healthcare providers to optimize patient care journey.
  • Safeguard patient information and maintain strict confidentiality.
  • Offer concierge-like services, such as arranging private waiting areas or expedited check-ins.
  • Collaborate with other departments (e.g., nursing, billing, administration) to ensure seamless patient experiences.
  • Act as an advocate for high-profile patients, ensuring their preferences are considered during treatment decisions.
  • Address scheduling challenges by working closely with colleagues from different divisions.
  • Liaise with external partners (e.g., referring physicians, insurance companies) to facilitate patient care.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelor's degree in related field

Experience:

Minimum 5 years of relevant experience

Knowledge, Skills and Attitudes:
  • Knowledge of business and management principles
  • Ability to direct, manage, implement, and evaluate department operations.
  • Ability to establish department goals and objectives that support the strategic plan.
  • Ability to effectively plan, delegate and/or supervise the work of others.
  • Ability to lead, motivate, develop and train others.


#LI-EL1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
H9