Patient Services Agent

2 months ago


Miami, United States Community Medical Group Full time
Job DescriptionJob Description

Summary

The Patient Service Representative provides customer service to the company’s Medicare and Medicaid members to ensure patient satisfaction.
Duties and Responsibilities
  1. Answer telephone calls in a timely and politely manner, preferably within three rings.
  2. Make follow up calls regarding PCP appointments.
  3. Ensure that reminder calls are made.
  4. Assist with new PCP appointments if needed.
  5. Call patients regarding missed appointments in order to improve services and customer experience.
  6. Produce No Shows Report and submit to the Director of Patient Services which will be provided to upper management.
  7. Make welcome call to inquire about the level of satisfaction with CMG’s services and current health plan.
  8. Assist in anything patients require – from checking enrollment status to making PCP appointments.
  9. Help clear any lack of information or follow up by the Broker.
  10. Ensure that a tour of the center was given at the time of enrollment.
  11. Produce Daily Reports regarding the progress of the call sessions.
  12. Check of status of PCP appointment.
Education/Experience:
  1. Must have High school diploma or equivalent.
  2. Prior experience in customer service and/or clinical setting.
  3. MS Office programs experience.





  • Miami, United States MAXIMUS Consulting Services, Inc. Full time

    Summary/Objective Provide various services such as wheelchair, security and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Agent must be in...

  • Guest Services Agent

    3 months ago


    Miami, United States G Employment Services Inc Full time

    Job DescriptionJob DescriptionJob Title: Guest Service AgentDepartment: Front DeskReports To: Front Desk SupervisorStatus: Non-ExemptSUMMARY:The Guest Service Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information...


  • Miami, United States Jennifer Rodz - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...


  • Miami, United States Lakitsia Gaines - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Miami, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Lakitsia Gaines - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...


  • Miami, United States Manny Miranda - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompetitive salaryHealth insuranceOpportunity for advancementPaid time offParental leaveProfit sharing Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance and Financial Services Position - State Farm Agent Team Member. We...


  • Miami, United States Lakitsia Gaines - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...


  • Miami, United States Dionne James - State Farm Agent Full time

    Benefits: Bonus based on performance Company parties Competitive salary Flexible schedule Opportunity for advancement Paid time off Signing bonus Training & development ROLE DESCRIPTION:Dionne James - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn...

  • Marketing Agent

    5 days ago


    Miami, United States SSM Services, inc Full time

    We are actively looking for an innovative, performance-driven Marketing Agent to become a vital member of our Marketing & Business Development team. We know you are naturally curious and have plenty of questions, so we broke it down for you. Who are we? Fueled by a team of passionate, competitive, and driven professionals, we are a consulting and marketing...


  • Miami, United States Carlos Luis - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the...


  • Miami, United States Ideaboxpro Full time

    Job DescriptionJob DescriptionCustomer Service Agent - Join Our Dynamic Team at Ideaboxpro!At Ideaboxpro, where innovation and creativity are at the heart of everything we do, we are searching for a dedicated Customer Service Agent to join our team at our Miami, FL office. As a leading company in the industry, we are committed to delivering cutting-edge...

  • Account Manager

    3 months ago


    Miami, United States Lakitsia Gaines - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of Lakitsia Gaines - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships...

  • Office Representative

    3 months ago


    Miami, United States Lakitsia Gaines - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesProvide prompt,...

  • Account Representative

    3 months ago


    Miami, United States Jennifer Rodz - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Jennifer Rodz - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Account Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to...


  • Miami, United States Carlos Luis - State Farm Agent Full time $80,000 - $90,000

    Job DescriptionJob DescriptionPosition Overview:Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the...

  • Marketing Associate

    3 months ago


    Miami, United States Lakitsia Gaines - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Miami, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Lakitsia Gaines - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...

  • Account Representative

    3 months ago


    Miami, United States RODRIGO PLANTER - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in north miami beach, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for RODRIGO PLANTER - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including...


  • Miami, United States Carlos Martinez - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...


  • Miami, United States SSM Services, inc Full time $40,000 - $55,000

    Job DescriptionJob DescriptionWe are actively looking for an innovative, performance-driven Direct Marketing Agent to become a vital member of our Marketing & Business Development team. We know you are naturally curious and have plenty of questions, so we broke it down for you.Who are we? Fueled by a team of passionate, competitive, and driven...


  • Miami, United States SSM Services, inc Full time

    We are actively looking for an innovative, performance-driven Direct Marketing Agent to become a vital member of our Marketing & Business Development team. We know you are naturally curious and have plenty of questions, so we broke it down for you. Who are we? Fueled by a team of passionate, competitive, and driven professionals, we are a consulting and...


  • Miami, United States RODRIGO PLANTER - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in N Miami Beach, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for RODRIGO PLANTER - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including...