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Customer Service-Ecommerce
1 month ago
- Paid Holidays paid vacation and sick time
- Health, Vision, Dental, FSA, and life insurance benefit plans
Key Responsibilities:
- Assist the end-to-end order management process, including order processing, fulfillment, and shipping. Ensure timely and accurate order processing while maintaining high levels of customer satisfaction.
- Monitor inventory levels, and coordinate with relevant teams to ensure adequate stock availability. Implement strategies to minimize stockouts and excess inventory.
- Maintain and update the e-commerce platform, including product listings, catalog expansion, and health metrics. Collaborate with the RMA/IT team to resolve technical and product issues.
- Act as a primary customer service representative that addresses customer inquiries, resolve issues and escalate cases as needed. Monitor customer feedback and implement improvements to enhance the overall shopping experience.
- Conduct regular shipping audits to ensure carrier efficiency remains high by monitoring distribution center pickups and carrier claims.
- Collaborate with cross-functional teams, including various marketing and eCommerce projects, to align e-commerce strategies with overall business objectives. Participate in meetings and contribute insights to drive continuous improvement while completing all other related tasks.
- Manages monthly analytics and key performance indicators in operations as well as assist in marketing objectives.
Qualifications:
- Strong data analytical skills with the ability to interpret data and make data-driven decisions.
- Proven experience in eCommerce operations, preferably in the consumer goods environment.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams. Help provide the highest quality of customer service.
- Detail-oriented with a focus on accuracy with the ability to adapt to a fast-paced ever-changing environment while managing multiple priorities simultaneously.
- Familiarity with online marketplaces (Amazon, eBay, Walmart, etc.) and shopping cart websites (Shopify, BigCommerce, etc.).
- Proficiency in Microsoft Office Software.
- Experience with website development.
- Experience in digital marketing, including but not limited to asset creation, editing, and improving digital footprint.
- Accounting -A/P, A/R, Controllers, Staff Accountants, etc
- HR-HR Generalist and or Manager, Payroll, Recruiters, Administrative Support
- Administrative Rolls- CSR, Purchasing, Inside sales
