Intake Specialist, HAPP

3 weeks ago

Brooklyn, United States RiseBoro Community Partnership Full time
Job Details

Job Location
630 FLUSHING AVENUE - Brooklyn, NY

Position Type
Full Time

Education Level
High School

Salary Range
$22.00 - $25.83 Hourly

Travel Percentage
None

Job Shift
Day Shift

Job Category
Nonprofit - Social Services

Job Description

Organizational Overview: RiseBoro Community Partnership is a comprehensive agency that serves underserved communities in New York City. Since its inception in 1973, RiseBoro has collaborated with community leaders, government agencies, and private investors to address housing, health, and service needs. Their programs span various areas, including housing, senior services, health care, youth development, education, empowerment, community development, arts programming, skills training, homelessness prevention, and access to healthy foods.

Here are some highlights:

Youth Center: RiseBoro converted 30,000 square feet of vacant land into a youth center, providing local youth and their families with opportunities for skill development, mentorship, and growth.

Senior Services: RiseBoro was designated the first Innovative Senior Center in Brooklyn by the NYC Department for the Aging. Their extensive programming includes health management, physical exercise, and nutritional programs, collaborating with local hospitals and universities.

Affordable Housing: RiseBoro is involved in affordable housing projects, such as the Hunters Point venture, which includes 1,100 apartments and retail/community space. 80% of the units are permanently affordable or earmarked for seniors.

RiseBoro's mission is to empower communities to thrive, regardless of the odds. They work toward a city where zip codes don't determine health outcomes, housing stability, or economic power.

If you're interested, consider becoming part of the RiseBoro community.

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate's experience in the exact or comparable position and additional preferred qualifications will be considered.

Purpose of Position:The Intake Specialist is the first point of contact for HAPP clients. This position requires a high level of professionalism in appearance, demeanor and in interacting with perspective clients, service providers, funding agencies, and community stakeholders.

Schedule: Fulltime

Hourly Range: $22.00 - $25.83

Roles, Responsibilities and Essential Duties:

  • Coordinate the intake process, review eligibility documentation, schedule appointments, make referrals, and provide all individuals with information on community resources
  • Screen and assess individuals for program eligibility and determine the appropriate next steps for all individuals seeking assistance
  • Review eligibility documentation to ensure compliance with contractual guidelines
  • Coordinate with supervisor to schedule new client intakes
  • Ensure that all client resources are up-to-date and available in reception area
  • Perform periodic outreach activities to publicize the availability of services
  • Ensure the reception area is well-maintained and safe
  • Receive and sort mail and deliveries
  • Perform data entry, filing, copying and faxing of documents
  • Ensure staff and clients sign daily logs
  • Assist in preparing letters and documents for community-based outreach activities
  • Other duties as assigned by the supervisor or program directors
Competencies:
  • Excellent customer service and communication skills
  • Knowledge of the NYC public benefits system, HRA and DHS preferred
  • Proficient in scheduling software, such as Appointments Plus
  • Able to multi-task and manage several tasks at once
  • Experience working in non-profit organizations and commitment to social justice
  • Ability to work independently and collaborate with a team
Education and Experience:

High School Diploma or High School Equivalent (HSE/GED) required

Employee Benefits:
  • Medical, Dental, Vision
  • FSA after 60 days
  • Commuter Benefits after 30 days
  • 403B eligible after 30 days
  • 13 Agency Holidays off
  • 15 Vacation Days year 1


The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Qualifications

Equal Employment Opportunity (EEO)/Affirmative Action Policy Statement

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.

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