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Mortgage Specialist

4 months ago


Reston, United States Jones Networking Full time

Position Title:

Mortgage Servicing Specialist Industry:

Residential

Mortgage Lending / Home Financing Location:

Reston, Virginia 20190 Department:

Servicing Classification:

Full-time, Exempt, Hybrid Remote Reports To:

Servicing Manager

Jones Networking is recruiting for a Mortgage Servicing Specialist to join a Residential Mortgage Lending Company in Reston, VA. This career opportunity offers competitive salary, a comprehensive benefits package, including; Medical, Dental, Vision, Flexible Spending, Health Savings Accounts, 401(k) (traditional & Roth) with immediate vesting in company match, student loan pay back, STD/LTD/LIFE/AD&D, paid holidays/vacation and much more.

Mortgage Servicing Specialist Position Summary: -Respond to customer service questions related to the subservicing of the mortgage portfolio and assist with inquiries related to home loan servicing activities of Sub-servicer. -Obtain documents for Sub-Servicer on paid-in-full contracts. -Interact with Sub-servicer to facilitate the resolution of customer issues related to loan servicing such as payments, tax & insurance issues, including; loss claims, payoff / releases and financial hardship. -Maintain Servicing Oversight spreadsheets in Excel and work in other company databases to obtain scanned documents and track progress. -Provide support to the Servicing Oversight Manager as requested. -Research and provide documents for Compliance requests, CEMA requests and other Servicing related Items.

Qualifications Summary: -Minimum one year experience servicing mortgage loan contracts desired. -Basic understanding of mortgage documents and processes on the servicing side. -Strong communication skills to provide exceptional customer service. -Strong organizational and analytical skills. -Successful ability to work collaboratively with peers, managers, and customers in a team environment to attain common goals. -Ability to multitask on various items while meeting timelines and deadlines. -Proficient in Microsoft Word and Excel. -High school diploma or equivalent, college degree a plus.

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