Help Desk I

4 weeks ago

Alexandria, United States RoyOMartin Full time
Help Desk I

Department: Information Technology

Employment Type: Full Time

Location: Alexandria, LA

Reporting To: Director of Network Systems

Description

Provide frontline technical support to end-users by promptly addressing helpdesk requests, resolving basic IT issues, and ensuring a seamless IT experience. Escalate complex problems as needed, contributing to the overall functionality and productivity of the organization's IT systems.
  • Respond to incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.
  • Assist end-users with technical issues related to hardware, software, network, and applications.
  • Troubleshoot and resolve basic IT problems, escalating more complex issues to the appropriate teams when necessary.
  • Install, configure, and maintain computer systems, peripherals, and software applications.
  • Provide guidance and training to end-users on IT-related topics.
  • Document support interactions and resolutions in the ticketing system.
  • Collaborate with other IT team members to identify and implement process improvements.
  • Stay updated on emerging technologies and contribute to the knowledge base.
Job Qualifications

A willingness to learn and grow is critical for this position.
  • Associate's degree in computer science; additional technical certifications or coursework is a plus.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Strong customer service and communication skills, both written and verbal.
  • Ability to troubleshoot and resolve technical issues independently or collaboratively.
  • Familiarity with Windows, Mac, and Linux operating systems.
  • Eagerness to learn and adapt to new technologies and procedures.
  • Prior experience in a customer service or technical support role is desirable but not mandatory.
Behavioral Profile

Behavioral skills are critical for determining success in a career.
  • Proactive and positive approach to safety
  • Creates and maintains positive relationships
  • Able to manage multiple projects and activities
  • High sense of urgency
  • Thoroughness and attention to detail
  • Evidence of self-structure
  • High ego-strength
  • Strong communication and people skills
Benefits

Some of the benefits our team members enjoy include:
  • Healthcare- Legacy Health & Wellness and Legacy Pharmacy
  • Wellness Program
  • Flexible Spending Account
  • Additional Insurance
  • Paid Time Off
  • Retirement
  • Chaplaincy Services
  • Education

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