Customer Service Admin

2 months ago

Windsor, United States Morris Group, Inc. Full time
Join a USA Today Top Workplace

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.

Machinery Finance Resources, a division of Morris Group, Inc., is an equipment finance organization that supports the manufacturing community. We provide custom finance solutions to help manufacturers acquire machinery. We are seeking an ambitious and conscientious Customer Service Admin for our Windsor, CT location. This role will provide the right individual with opportunities to work for a great company in a fast-paced, growing industry.

Summary of Responsibility:

As the Customer Service Admin, you will be responsible for answering and directing all incoming phone calls and handling all customer service-related inquiries and concerns, working closely with customers and financial institutions. There will also be an opportunity to learn how to process financing transactions.

What You Will Contribute:
  • Liaison between customer and billing service centers
  • Researching and handling misdirected payments
  • Processing payoff requests and verifying accuracy, with confirmation and documentation of paid in full accounts
  • Assisting in contract payments and insurance billing and collecting
  • Maintaining documentation of all customer communication and notes in system
  • Filing, scanning, and general office duties including processing incoming and outgoing mail and ordering office supplies
  • Filing UCC financing statements
  • Requesting and reviewing insurance certificates for accuracy
  • Processing simple equipment finance transactions
  • Provide general office support
Qualifications and Competencies:
  • Associate degree in Business Administration or related work experience; experience in equipment leasing is a plus.
  • Excellent verbal and written communication along with problem-solving skills are required
  • Highly-detail oriented, organized, and possess the ability to manage multiple priorities in a demanding environment with minimal supervision.
  • Capable of prioritizing workload in a fast-paced, high-volume environment with shifting priorities
  • Excellent customer service and time management skills
  • Strong math proficiency: experience in a financial field is a plus
  • Proficiency in Microsoft Office Suite is required and other financial software knowledge is a plus
Other Functions:
  • Perform related duties as required.
The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

What's in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:
  • Competitive starting salary
  • Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance.
  • Paid Time Off, starting with 23 paid days off in your first year.
  • 10 Company Paid Holidays
  • 401(k) retirement plan with company contribution
  • Tuition reimbursement
  • Employee appreciation events and perks
  • Employee Assistance Program
Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to optimally perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Highly mobile, able to access all areas of the premises.
  • Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities and projects.
  • Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavyweight material up to 50 lbs.
  • Is frequently required to use hands to finger and reach with hands and arms.
  • Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
  • Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Morris Group, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Windsor, CT

Requisition ID#: 900A

Locations Windsor, CT

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