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Customer Service Specialist

3 months ago

Windsor, United States SK&T Integration Full time
Job DescriptionJob Description

There is a wide range of responsibilities in this position, including but not limited to:

  • Answer phones and respond to customer inquiries
  • Resolve customer complaints, quality issues, shipping issues, RMA’s, etc.
  • Process Sales Orders (new accounts, master accounts, and specialty orders)
    • Send order acknowledgments - send updates for custom labels, back orders, & split shipments.
    • Send out shipping confirmations (sometimes multiple for same order)  
  • Process drop ship and standard PO’s for customer orders
    • Work with vendors on stock availability and estimated ship dates
    • Communicate with warehouse on incoming stock timelines
    • Track shipments – communicate with warehouse and customers
    • Match vendor invoice to company PO and place on warehouse board.
  • Prepare order packets for accounting to invoice customers.
    • Match vendor invoice with SK&T drop ship PO.
    • Calculate shipping costs as needed.
    • Scan packet and send to accounting.   
  • Update Master Account order and backorder spreadsheets
  • Support Operations and Sales in monitoring inventory levels and usage for Master Accounts.
    • Pull vendor quotes and recommend price increases.
    • Track usage and report low or high swings to operations and sales
    • Monitor Inventory Agreements
  • Responsible for utilizing and updating information in the company’s CRM to include updating client and account information, entering assets, entering service contracts, and recording customer history.
  • Schedule meetings, help coordinate company events, and place catering orders as needed.
  • Stock and maintain kitchen and supplies throughout the office. 
  • Administrative, data entry, and clerical assistance as needed.
  • Special projects as assigned.

Job Requirements

  • 2 plus years of customer service/inside sales experience
  • Detail-oriented with a high-regard for organization
  • Proficient in Microsoft Office Suite – strong Excel skills needed
  • Must be able to work in fast paced constantly changing environment – ability to wear multiple hats and be flexible
  • Energetic and upbeat person that spreads positivity
  • Excellent communication skills – verbal and written
  • Ability to work both independently (self-solve) and collaboratively with the team
  • Experience with SAGE software a plus
  • Must align with SK&T Core Values: Service, Integrity, Proven, Communication, Purpose, Gratitude, and Grit