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Service Operations Associate

2 months ago

Windsor, Connecticut, United States Morris Group, Inc. Full time

Customer Service Admin (Entry-Level)

Location: Windsor, CT

Machinery Finance Resources, a division of Morris Group, Inc., is a premier organization in the equipment financing sector, dedicated to supporting the manufacturing industry. We specialize in providing tailored financial solutions that assist manufacturers in acquiring essential machinery. We are currently looking for a dedicated and detail-oriented Customer Service Admin to join our team in Windsor, CT. This position offers an excellent opportunity to grow within a dynamic and expanding industry.

KEY RESPONSIBILITIES:

As a Customer Service Admin, your primary responsibilities will include:

  • Managing and directing all incoming phone inquiries and addressing customer service-related questions and issues.
  • Acting as a liaison between clients and billing service centers.
  • Investigating and resolving misdirected payments.
  • Processing payoff requests and ensuring accuracy, including confirmation and documentation of accounts marked as paid in full.
  • Assisting with contract payments, insurance billing, and collections.
  • Maintaining comprehensive records of all customer interactions and notes within our system.
  • Performing general office duties such as filing, scanning, and managing incoming and outgoing mail, as well as ordering office supplies.
  • Filing UCC financing statements and reviewing insurance certificates for accuracy.
  • Processing straightforward equipment finance transactions.
  • Providing general administrative support as needed.

ADDITIONAL FUNCTIONS:

Performing related duties as required.

QUALIFICATIONS AND SKILLS:

The ideal candidate will possess:

  • An associate degree in Business Administration or relevant experience; experience in equipment leasing is advantageous.
  • Strong verbal and written communication skills, along with effective problem-solving abilities.
  • A high level of attention to detail, organizational skills, and the capacity to manage multiple priorities in a fast-paced environment with minimal supervision.
  • The ability to prioritize tasks in a high-volume setting with changing demands.
  • Exceptional customer service and time management skills.
  • Proficiency in mathematics; experience in a financial context is a plus.
  • Proficiency in Microsoft Office Suite is essential, and familiarity with other financial software is beneficial.

MENTAL AND PHYSICAL REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be highly mobile and able to access all areas of the workplace.
  • Ability to concentrate and remain focused while managing multiple tasks and responsibilities.
  • Ability to sit for extended periods.
  • Must be capable of bending, twisting, stooping, reaching, and lifting moderate to heavy materials, up to 50 lbs., with assistance when necessary.
  • Frequent use of hands and arms for reaching and handling tasks.
  • Vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Ability to maintain composure in everyday stressful situations with the public and co-workers.

Morris Group, Inc. offers a competitive salary, comprehensive benefits packages, and tuition reimbursement.

Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.