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Delivery System Business Applications Analyst

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Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.

Position Summary
The Delivery System Business Application Analyst is responsible for supporting optimization of the
Athena electronic medical record and practice management system as well as any integrated clinical software (Dragon, Health Finch, etc.) utilized within Martin's Point. They will proactively communicate and collaborate with internal and external business partners to analyze functional, and information needs and work with those partners and IT to deliver defined business results. The Analyst will ensure the needs of their business client are being met as defined and will execute defined activities to ensure that project objectives and milestones are met. They will interact with various departments, as required, (and IT) to ensure that their business partner's systems meet departmental specifications and will participate in activities and with work groups to ensure that the organization realizes the maximum benefit from those systems. They will participate in management of potential system problems and requests from end users and will align with IT and vendors of the applications as required supporting problem resolution, upgrades, and requests.
Job Description

Key Outcomes:

  • Works closely with the Provider designated to improving the provider technology experience
  • Serves as a conduit between front line providers and employees, IT, and vendors to ensure needs are met, and benefits and optimal use of the systems is achieved
  • Collaborates with the Clinical Informatics department on system upgrades and technical changes
  • Participates in the implementation of new Athena enhancements and upgrades
  • Helps test changes before and after deployments
  • Understands aspects of industry best practices and works closely with business partners to evaluate and introduce best practices into the environment
  • Elicits requirements utilizing methods including interviews, document analysis, requirements definition, site visits, business process evaluation and task or workflow analysis
  • Evaluates information gathered from multiple sources, reconciles conflicts, and decomposes high-level information into details
  • Engages in multiple initiatives simultaneously
  • Participates in ensuring systems are appropriately configured to support business functionality and flow.
  • Creates and maintains system user guides, policies, procedures, and workflows focused on meeting corporate and departmental expectations and needs.
  • Works to help the organization realize maximum benefit from its investment in equipment, materials, personnel, and processes and partners to achieve defined return on investment.
  • Acts as administrator of the application where required or aligns with administrators as needed.
  • Prepares and maintains documentation of all activities associated with the systems and participates in a process to respond to potential problems for resolution and follow up with the requester.
  • Supports business partners via regular site visits as well as support via telephone and email and promptly follow-up on any questions or issues that arise during these encounters.
  • Works cooperatively with other business analysts within the organization to provide effective customer service as well as the sharing of learning's and opportunities across the business units.
  • Demonstrates continuous efforts to improve operations and streamline work procedures.
Education/Experience:
  • Bachelor's Degree or equivalent combination of relevant education and experience
  • Prior experience in a health care environment preferred
  • 2+ years of experience with data and systems analysis, experience with Athena is preferred
  • Knowledge of applications utilized in a healthcare environment
  • Knowledge of effort required to service a business area in a complex healthcare environment
Required License(s) and/or Certification(s):
  • A licensed RN, LPN or MA with primary care experience may be preferred for positions that support Martin's Point Health Centers
Skills/Knowledge/Competencies (Behaviors):
  • Ability to comfortably interact with providers and staff in a clinical setting
  • Analytical ability, with capacity to interpret customer business needs and translating them into application and operational requirements
  • Ability to interact professionally with business clients
  • Strong interpersonal, verbal, and written communications, operational, and quality improvement skills.
  • Knowledge of how to design work processes around customer needs and expectations
  • Time management skills, able to successfully engage in one or more simple initiative simultaneously.
  • Problem resolution skills, ability to determine when issues need escalation and follow through.


There are additional competencies linked to individual contributor, provider, and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.

We are an equal opportunity/affirmative action employer.

Do you have a question about careers at Martin's Point Health Care? Contact us at: jobinquiries@martinspoint.org