Customer Service Representative

4 weeks ago

Iowa City, Iowa, United States HomeTrust Bank Full time

Job Summary

Tellers at HomeTrust Bank provide exceptional customer service through accurately performing various banking transactions and handling routine customer service issues all within established operational guidelines, policies, and procedures.


Through strong customer relationship skills, Tellers educate customers on new products and services as well as recognize opportunities to make referrals as appropriate.

Key Responsibilities / Essential Functions

Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, enters deposits into computer records, and places holds on accounts for uncollected funds.

Cashes checks and processes withdrawals, pays out money after verification of signatures and customer balances.

Receives and processes mortgage, consumer loan, and other payments, and ensures the payments match balances due.

Responsible for checking night depository bags and recording proper information on the financial institution's forms.

Keeps all cash and negotiable items secure at all times, balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet, reporting any discrepancies to the supervisor.

Promotes and introduces solutions for all retail bank deposit products and services, including checking, savings, money market, certificates of deposit, debit card, online/mobile banking, and makes appropriate referrals, including HELOC loans, IRAs, consumer and mortgage referrals, investment services, and treasury management services.

Participates in branch and bank sales, service, and product training meetings.

Job Requirements

Education:

High school diploma or equivalent required.

Required:

1+ years of public contact or sales experience.

Above average PC and technology skills, and ability to use applicable software and operation of branch automation systems.

Thorough knowledge of the Teller system and all applicable system applications.

Sales/Service skills - Knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refers quality business.

Excellent verbal and written communications skills.

High attention to detail.

Ability to resolve customer concerns/issues in a positive way.

Ability to successfully complete in-house training programs or other approved training programs for paying and receiving function.

Ability to understand and use bank policies and procedures to ensure operational efficiency and regulatory compliance.

Ability to work with confidential information appropriately.

Ability to communicate positively and effectively in one-on-one settings.

Ability to work with limited or no direct supervision.

Ability to think and act within guidelines and limitations of Bank policy and assigned personal authority.

Tellers must be organized, detailed, and possess an aptitude for basic math.

Tellers must be bondable.

Proficient in Microsoft Office products.

Preferred:

College degree in related field.


About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia.


Work Environment, Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.

The employee will frequently communicate and must be able to exchange accurate information with others.

The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.

DISCLAIMER:

HomeTrust Bank is an evolving company.

As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company.

We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations.

Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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