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Operations Specialist I

1 month ago

Pasadena, United States Wescom Central Credit Union Full time

Please use Firefox or Chromeinternet browserto complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience. Salary Grade: 152N Salary Pay Range for This Position: $22.60 - $31.68 POSITION SUMMARY: Provides internal and external client and member support as it relates to all deposit products and services, operational questions, member account maintenance and research inquiries. Responsible for researching and resolving internal and external member inquiries; promote advocacy by providing accurate and timely information. Fosters a culture that reinforces member service, teamwork and collaboration, financial discipline, operational integrity and efficiency. ESSENTIAL POSITION FUNCTIONS: Consistently provides a high level of service for internal and external members, committed to achieving member satisfaction and excel in delivering a Signature Experience. Demonstrates adherence to the Department's Service Standards in addition to the enforcement and modeling of our Mission/Vision Statement, Core Values and Team Attributes. Assumes personal accountability and ownership for maintaining high service standards, promoting advocacy and ensuring member issues are handled expeditiously. Must be able to process operational transactions including deposits, withdrawals, transfers, and IRA distributions and contributions. Will be responsible for processing requests, verification of deposits and transaction posting for members via all channels to include but not limited to mail, email, and other electronic channels, in addition to various credit union departments. Must be able to process all forms of account file maintenance including opening all account types, to include all fiduciary, legal and court mandated blocked accounts. Must be able to interpret court orders in the opening or closing of accounts, vesting changes, account type changes, placing and removing warnings and comments, certificate renewals, beneficiary designations and various account corrections. Must be versed in several statutory codes to include Financial, Code of Civil procedures, and other regulations as it applies to levies, garnishments, and subpoenas. Maintains proficiency in understanding exemptions that protects funds from Levies and garnishments to include rules specific to IRAs and other retirement type assets. Must be capable to speak with attorneys, representatives of the U.S. Justice system and other interested parties to court and legal matters. Must maintain accurate records, work with a high level of accuracy and be in adherence with legal and court mandated timelines. Provides support, account review, and guidance to internal and external users of both membership applications, the Wescom Membership Application and New Membership Application, to include an understanding of policies specific to Member Identification, Patriot Act, UDAAP requirements, Elder Abuse, eSign consent, and other compliance requirements. Ensures compliance with security standards, policies and procedures, and risk management measures. Maintains confidentiality of Credit Union and member records while demonstrating high levels of integrity. Protects the Credit Union's financial interest by controlling and balancing teller totals, ensuring adherence to check acceptance rules and guidelines, verifying signatures, endorsements, displaying good judgment by adhering to policies and procedures and maintaining Teller Balancing Standards. Assists back-office support departments with operational questions as it relates to all deposit products to include processing of Wealth Management distributions, Marketing campaign research and problem resolution, Finance and Accounting support and collaborating with Member Account Protection in the review of new member applications and fraud prevention. Must be able to effectively and professionally communicate with members via written and telephone communication. Must also represent the department and the Credit Union at internal meetings and external training seminars in a professional manner. Ensures individual appearance and demeanor reflects the desired level of professionalism as specified in the Employee Handbook and maintains the physical environment of his/her work area according to Wescom standards. Targets and achieves individual goals and supports department goals. Participate in and/or attend various training courses and seminars to ensure that knowledge in operations, compliance and credit union trends are kept current. EDUCATION, EXPERIENCE, SKILLS AND ABILITIES: High School Diploma or Equivalent Experience required. Previous financial industry and customer service experience preferred. Previous experience in branch operations preferred, including an understanding of general operational issues and compliance. Ability to handle multiple tasks simultaneously with a high level of accuracy and attention to detail. Ability to work in a fluid environment, display excellent communication skills, both written and oral, time management skills, interpersonal skills, human relations, strong sense of team responsibility, and commitment to Credit Union's Mission and Vision Statements, and Core Values. COMPUTER SKILLS: Proficient in Microsoft applications (Word, Excel, Outlook). Must be proficient in technology applications including the Credit Union's operating system and specialized software required for performance of position. The ability to learn the basic functionality of Symitar. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages and to draw and interpret bar graphs. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: This position may qualify as Remote or Hybrid with a home base at one of Wescom's offices. The Remote or Hybrid status may be discontinued by Wescom in its sole discretion at any time and for any reason or no reason, with or without notice by Wescom or Employee. The work environment characteristics described here are representative of those an employee encounters while performing functions of this job. The noise level in the work environment is moderately quiet. It is a non-smoking environment. The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management. If you are applying for a Hybrid/Remote position, pleasenoteapplicants are required to reside within ourWescomservice areas which are defined as the following counties: Los Angeles, Orange, San Bernardino, Riverside, Ventura, Santa Barbara, San Diego, Imperial ,Fresno, Kern, Kings, Madera, Merced, Mariposa, Monterey, San Benito, San Joaquin, San Luis Obispo, Santa Cruz, Stanislaus and Tulare counties. #J-18808-Ljbffr