Reception Operations Specialist

2 months ago


Pasadena, Texas, United States Pinnacle Full time
Pinnacle is dedicated to cultivating a team of innovators who exemplify growth, impact, and excellence.

Position Overview

As the Reception Operations Specialist, you will play a pivotal role in creating a welcoming and dynamic workplace while ensuring that all Pinnacle guests, employees, and clients receive exceptional service.

Key Responsibilities

Front Desk Management
  • Efficiently handle a high volume of incoming calls, directing them to the appropriate personnel with courtesy and professionalism.
  • Provide a warm reception to all visitors, offering refreshments and sharing essential information about the facility, including safety protocols and amenities.
  • Ensure all guests are promptly registered and escorted to their designated contacts.
  • Manage the collection and distribution of necessary documentation, including visitor passes for guests, interviewees, and new hires.
  • Act as the primary resource for general inquiries regarding Pinnacle from guests, employees, and clients.
  • Foster connections within Pinnacle to enhance the workplace atmosphere.
  • Quickly address and respond to any outstanding voicemails from the front desk.
Office Management
  • Maintain the cleanliness and organization of shared spaces, including the lobby, kitchen, storage areas, interview rooms, and conference facilities.
  • Serve as the designated Fire Marshal and Building Safety Officer, executing additional responsibilities as assigned by the Safety Specialist.
  • Coordinate and manage various orders on behalf of Pinnacle.
  • Restock supplies for the coffee station and office necessities in the main building.
  • Assist in organizing events and celebrations, including birthdays, promotions, and care packages.
Success Metrics for this Role
  • Ensure that all guest, employee, and client needs are met with the highest standards of service.
Performance Indicators

Daily Voicemail Response Rate



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