Reception Operations Specialist
2 months ago
Position Overview
As the Reception Operations Specialist, you will play a pivotal role in creating a welcoming and dynamic workplace while ensuring that all Pinnacle guests, employees, and clients receive exceptional service.
Key Responsibilities
Front Desk Management
- Efficiently handle a high volume of incoming calls, directing them to the appropriate personnel with courtesy and professionalism.
- Provide a warm reception to all visitors, offering refreshments and sharing essential information about the facility, including safety protocols and amenities.
- Ensure all guests are promptly registered and escorted to their designated contacts.
- Manage the collection and distribution of necessary documentation, including visitor passes for guests, interviewees, and new hires.
- Act as the primary resource for general inquiries regarding Pinnacle from guests, employees, and clients.
- Foster connections within Pinnacle to enhance the workplace atmosphere.
- Quickly address and respond to any outstanding voicemails from the front desk.
- Maintain the cleanliness and organization of shared spaces, including the lobby, kitchen, storage areas, interview rooms, and conference facilities.
- Serve as the designated Fire Marshal and Building Safety Officer, executing additional responsibilities as assigned by the Safety Specialist.
- Coordinate and manage various orders on behalf of Pinnacle.
- Restock supplies for the coffee station and office necessities in the main building.
- Assist in organizing events and celebrations, including birthdays, promotions, and care packages.
- Ensure that all guest, employee, and client needs are met with the highest standards of service.
Daily Voicemail Response Rate
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