Bilingual Sales and Service Specialist

4 months ago

Reading, United States Fulton Bank Full time

Value Proposition:

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview:

This is a full-time career opportunity (approximately 40 hours per week) based out of our Muhlenberg financial center in Reading, PA (Berks County). Must be available to be scheduled around branch operation hours (no Sundays).

The Bilingual Sales and Service Specialist is responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm. Provide customers with a one stop experience to fulfill all of their financial needs from account opening and maintenance to processing transactions. Focus on customer-centric conversations to deepen relationships and become a trusted advisor. Actively promote a variety of banking solutions to enhance a customer's service experience and achieve their financial goals. Time spent in various aspects of this universal role will vary depending upon Financial Center traffic and customer needs. This role requires fluency in the Spanish language; must be able to read, write and speak the language.

Responsibilities:
  • Assist clients with teller transactions accurately and in accordance with bank policy and procedure.
  • Drive proactive sales/referral conversations through internal and outbound interactions including outbound calling, appointment setting, and effective lobby engagement.
  • Advance personal knowledge of sales techniques and utilize the CRM (Customer Relationship Management) system and other resources to foster relationship building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships.
  • Provide ongoing support to customers regarding products and services. Open new accounts, perform customer maintenance requests, assist with operational activities and responsibilities, and maintain flexibility between performing sales and teller transactions.
  • Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
  • Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.
Qualifications:
Education

High School Diploma or equivalent. (Required)

Experience

1 or more years customer service or sales experience. (Required)

6 to 12 months cash handling experience. (Preferred)

Other Duties as Assigned by Manager:

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency:

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidates knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The hourly rate for this position is $17.75 - $24.18.

Benefits:

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

EEO Statement:
Fulton Bank (Fulton) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Sponsorship Statement:

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

  • Bilingual Assistant Manager

    4 weeks ago

    Reading, Pennsylvania, United States Rent-A-Center Full time

    About the Role:As a Bilingual Assistant Manager at Rent-A-Center, you will play a vital role in providing exceptional customer service and driving sales growth. Your primary responsibility will be to communicate effectively with customers, collect accounts, and maintain a positive store environment. Key Responsibilities:- Provide top-notch customer...

  • Pre-K Counts Enrollment Specialist

    3 days ago

    Reading, United States BERKS COUNTY INTERMEDIATE UNIT Full time

    Position Type: General Administrative Support/Enrollment Specialist Date Posted: 8/30/2024 Location: BCIU Administration Main Office Are you looking for a career that would make a difference in the lives of children and families in Berks County? The Berks County Intermediate Unit (BCIU) is seeking dedicated and passionate individuals to make an impact on the...

  • Customer Service Specialist

    2 months ago

    Reading, United States AMMEGA Full time

    About the job Do you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyors and power transmission belts? Apply your skills in a company that helps bring packages to your doorstep, and food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our...

  • Customer Service Specialist

    2 months ago

    Reading, United States AMMEGA Full time

    About the jobDo you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyors and power transmission belts?Apply your skills in a company that helps bring packages to your doorstep, and food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our organization...

  • Sales Associate

    4 weeks ago

    Reading, Pennsylvania, United States Fromm Electric Full time

    Job Summary:The Customer Support Specialist plays a crucial role in providing support for phone sales and services to customers at Fromm Electric. They assist customers in finding solutions to their needs, guiding them through the sales process, and building strong relationships to ensure a positive customer experience.Key Responsibilities:Maintain regular...

  • Commercial HVAC Service Specialist

    4 weeks ago

    Reading, Pennsylvania, United States Service Experts Full time

    Join our team of experts and take your career to the next level as a Commercial HVAC Service Specialist. With a competitive pay range of $25.00-$50.00 per hour, you'll have the opportunity to work on a variety of commercial HVAC systems and develop your skills in a fast-paced environment.Key Responsibilities:Perform diagnostic and service work on commercial...

  • Talent Engagement Specialist

    1 month ago

    Reading, Pennsylvania, United States Equus Full time

    Job Title: Talent Engagement SpecialistAt Equus Workforce Solutions, we are seeking a highly motivated and experienced Talent Engagement Specialist to join our team. This role will be responsible for identifying, recruiting, and securing eligible youth for our WIOA Youth services and activities.Key Responsibilities:Identify and develop community resources...

  • Automotive Service Specialist

    1 month ago

    Reading, Pennsylvania, United States Mavis Tire Supply Full time

    Job SummaryWe are seeking a highly skilled and motivated Automotive Service Specialist to join our team at Mavis Tire Supply. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring the efficient operation of our repair shop.Key Responsibilities:Scheduling mechanics/technicians' work and ordering...

  • Sales Career Transformation Specialist

    4 weeks ago

    Reading, Pennsylvania, United States Stratford Davis Staffing LLC Full time

    Job OverviewStratford Davis Staffing LLC is seeking a highly motivated Sales Career Transformation Specialist to join our top-ranked team. As a Sales Career Transformation Specialist, you will play a key role in guiding prospects through the insurance product discovery process.Key ResponsibilitiesConduct qualification calls to assess prospect needs and...

  • Student Facilitator

    4 weeks ago

    Reading, Pennsylvania, United States InsideHigherEd Full time

    Job SummaryWe are seeking a highly motivated and experienced Student Facilitator to join our team. The successful candidate will provide intensive case management services to historically underserved students, supporting them in achieving their academic and career goals.Key ResponsibilitiesConduct orientations with students referred by the County Assistance...

  • Industrial Control Sales Specialist

    4 weeks ago

    Reading, Pennsylvania, United States Fromm Electric Full time

    Job Summary:Fromm Electric Supply is seeking an Industrial Control Sales Specialist to drive the IC business strategy, sales, and support for industrial electrical components. This role involves new product sales, marketing leadership, and national promotion program support.Key Responsibilities:Develop and execute the IC business plan to achieve sales goals...

  • Sales Professional

    1 month ago

    Reading, Pennsylvania, United States Hand and Stone Massage and Facial Spa Full time

    Role DescriptionHand & Stone Wyomissing is seeking a sales professional to join our front desk team. Our ideal candidate is a responsible, driven individual with excellent communication skills, a positive attitude, and a winning personality. Candidates should have a demonstrated history of providing exceptional customer service in prior roles.Key...

  • HVAC Sales Specialist for Growth-Driven Projects

    4 weeks ago

    Reading, Pennsylvania, United States Rosso Recruiting Full time

    Unlock Your Sales Potential in the HVAC IndustryAt Rosso Recruiting, we're seeking a seasoned HVAC project sales professional to join our team. As an HVAC Sales Specialist, you'll be responsible for driving growth and success in our commercial HVAC projects. With a strong track record of selling annual projects up to $5MM, including MEP Design work and...

  • Customer Service Coordinator

    2 weeks ago

    READING, United States Penske Truck Leasing Full time

    Penske Logistics is looking for Bilingual Transportation Customer Service Coordinators (Spanish) to become part of an excellent team. This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country. Position Summary: In this role, Bilingual Transportation Customer Service...

  • Customer Service Coordinator

    3 weeks ago

    Reading, United States Penske Truck Leasing Full time

    Penske Logistics is looking for Bilingual Transportation Customer Service Coordinators (Spanish) to become part of an excellent team. This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country. Position Summary: In this role, Bilingual Transportation Customer Service...

  • Customer Service Coordinator

    2 months ago

    READING, United States Penske Truck Leasing Full time

    Penske Logistics is looking for Bilingual Transportation Customer Service Coordinators (Spanish) to become part of an excellent team. This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country. Position Summary: In this role, Bilingual Transportation Customer Service...

  • Customer Service Coordinator

    2 months ago

    READING, United States Penske Truck Leasing Full time

    Penske Logistics is looking for Bilingual Transportation Customer Service Coordinators (Spanish) to become part of an excellent team. This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country. Position Summary: In this role, Bilingual Transportation Customer Service...

  • Customer Service Coordinator

    2 months ago

    READING, United States Penske Truck Leasing Full time

    Penske Logistics is looking for Bilingual Transportation Customer Service Coordinators (Spanish) to become part of an excellent team. This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country. Position Summary: In this role, Bilingual Transportation Customer Service...

  • Customer Service Coordinator

    2 months ago

    READING, United States Penske Truck Leasing Full time

    Penske Logistics is looking for Bilingual Transportation Customer Service Coordinators (Spanish) to become part of an excellent team. This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country. Position Summary: In this role, Bilingual Transportation Customer Service...

  • Seasonal Customer Care Specialist- FT

    2 months ago

    Reading, United States Boscov's Full time

    Job DescriptionBoscov's Seasonal Employment OpportunitiesBoscov's Customer Care Specialist- FT & PT *Nights & Weekend shifts required* Do you enjoy retailing but are looking to learn about the ecommerce side of the business? Then join our care center team today! Our Care Center Representatives are the front lines to assisting our customers via phone with...