Customer Service Specialist

3 months ago

Reading, United States AMMEGA Full time

About the job

Do you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyors and power transmission belts?


Apply your skills in a company that helps bring packages to your doorstep, and food to your table, keep you healthy on a treadmill, facilitate automation and so much more Our organization is highly focused on customers, employees, entrepreneurship, agility, and responsibility. Our values and continuous improvement culture build the foundation of strong and sustainable businesses appreciated by our employees and customers around the world.


For our Ammeraal Beltech and AMMEGA Operations team, we are currently looking for a Customer Service Representative (CSR)


The Customer Service Representative is responsible for managing customer accounts through reactive and proactive telephone contact and email to maintain and grow sales. Perform, execute, and coordinate all work including technical matters related to customer service activities. In this role, you will be based in Reading, PA.

A day in the life of a CSR can look like

Service customer requests for quotes and orders received through multiple channels of communication.

Convert quotes to orders.

Consult with sales, engineering, and product management on commercial and technical issues as required.

Assist customers with accurate transactions and industry-specific product information.

Maintain familiarity with products, applications, pricing, policies and procedures.

Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.

Build and expand customer relationships to help ensure replacement and increased business.

Meet or exceed departmental KPI requirements.

Handle RGAs credits and complaints as needed.

Other projects and duties as assigned.


We are looking for you to have

2 years of business-to-business customer service experience or college degree.

Excellent verbal and written communication skills.

Strong mathematical and technical aptitude.

Self-managed, team player, who can work independently.

Experience with a CRM (Salesforce), MRP/ERP System, and order management.

Experience in a manufacturing environment is desirable.

Working knowledge of Windows-based software.

Understanding part numbers, policies, and products.

Spanish bilingual a plus.

Must be able to work in the US.


Competencies

Excellent communication and follow-up skills.

Drives results and deadline-driven

Detail oriented

Ability to prioritize work efficiently

Communicates effectively

Influence, negotiate, and impact results

Are accountable to others

Have the courage to challenge the status quo

Are honest with co-workers and customers

Ability to problem solve and offer customer solutions

Are engaged team members

Add value to the Company

Expects excellence of self and others

Overserves top customers

Understands, simplifies, and acts to improve processes

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