Customer Service Coordinator

2 months ago

READING, United States Penske Truck Leasing Full time

Penske Logistics is looking for Bilingual Transportation Customer Service Coordinators (Spanish) to become part of an excellent team. This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country.

Position Summary:

In this role, Bilingual Transportation Customer Service Coordinators (Spanish) will monitor route status and provide required information using Transportation Management Systems and electronic resources such as web portals and email.

Why is Penske Logistics for you?

We take pride in offering a competitive wage and great benefits including:

Base Pay: $20.00 per hour

Work Schedule:

This position supports a 24/7 operation and flexibility to work weekends and holidays are required. You will have two days off per week (one weekday and one weekend).

2nd Shift: 2:00pm-10:30pm | P/T Shift 2-3 days / 4-8 hr shift

This position will initially be located at our corporate campus, which is 7 miles south of the city of Reading located at 2675 Morgantown Road, Reading, PA 19607, training will be conducted the first 4 weeks once hired on 1st shift Monday - Friday 9am - 3pm with potential opportunity for remote work once completed.

Additional Benefits:

• Paid Time Off

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• 401K

• Associate Referral Program

• Our associates also enjoy numerous associate discounts and opportunities to grow with the organization

Major Responsibilities:

  • Acts as the first line of contact for customer’s routine reporting requirements, providing the customer with status updates as needed
  • Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods
  • Answers and processes requests received through inbound calls and emails in a timely manner
  • Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers
  • Escalates all non-routine customer inquiries appropriately to solve operational issues
  • Serves as the primary contact for data collection, audit, and reporting of various performance metrics
  • Supports with root cause analysis, use of reporting tools, and Key Performance Indicators
  • Other projects as assigned by the supervisor

Qualifications:

-Previous customer service experience is required.

-High School diploma or equivalent required, Associate's / Bachelor's is preferred.

-Bilingual skills (Spanish) Required

-Regular, predictable, full attendance is an essential function of the job.

-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Logistics

Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit www.PenskeLogistics.com to learn more.

Job Category: Administrative

Job Family: General Administration

Address: 100 Kachel Boulevard

Primary Location: US-PA-Reading

Employer: Penske Logistics LLC

Req ID: 2410024

  • Service Coordinator

    4 weeks ago

    Reading, Pennsylvania, United States Seidel Hyundai Full time

    Job Title: Service CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Seidel Hyundai. As a Service Coordinator, you will be responsible for providing exceptional customer service, managing service records, and ensuring seamless communication between customers and our service...

  • Customer Service Associate

    1 month ago

    Reading, Pennsylvania, United States Penske Truck Leasing Co., L.P. Full time

    Job SummaryA Logistics Customer Service Associate at Penske Logistics monitors delivery schedules to ensure timely delivery of materials and products to customer locations. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.Key ResponsibilitiesUse TMS system to enter and process customer...

  • Service Coordinator

    6 months ago

    Reading, United States Seidel Hyundai Full time

    SERVICE COORDINATOR- Reports to BDC MANAGER QualificationsEducation High school diploma or the equivalent. Other Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Physical RequirementsSurroundings move throughout the...

  • Customer Service Specialist

    2 months ago

    Reading, United States AMMEGA Full time

    About the job Do you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyors and power transmission belts? Apply your skills in a company that helps bring packages to your doorstep, and food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our...

  • Customer Service Coordinator

    2 months ago

    READING, United States Penske Truck Leasing Full time

    Penske Logistics is looking for Bilingual Transportation Customer Service Coordinators (Spanish) to become part of an excellent team. This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country. Position Summary: In this role, Bilingual Transportation Customer Service...

  • Customer Service Coordinator

    2 months ago

    READING, United States Penske Truck Leasing Full time

    Penske Logistics is looking for Bilingual Transportation Customer Service Coordinators (Spanish) to become part of an excellent team. This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country. Position Summary: In this role, Bilingual Transportation Customer Service...

  • Customer Service Coordinator

    2 weeks ago

    READING, United States Penske Truck Leasing Full time

    Penske Logistics is looking for Bilingual Transportation Customer Service Coordinators (Spanish) to become part of an excellent team. This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country. Position Summary: In this role, Bilingual Transportation Customer Service...

  • Customer Service Coordinator

    2 weeks ago

    Reading, United States Penske Truck Leasing Full time

    Penske Logistics is looking for Bilingual Transportation Customer Service Coordinators (Spanish) to become part of an excellent team. This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country. Position Summary: In this role, Bilingual Transportation Customer Service...

  • Customer Service Coordinator

    2 months ago

    READING, United States Penske Truck Leasing Full time

    Penske Logistics is looking for Bilingual Transportation Customer Service Coordinators (Spanish) to become part of an excellent team. This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country. Position Summary: In this role, Bilingual Transportation Customer Service...

  • Customer Service Specialist

    2 months ago

    Reading, United States AMMEGA Full time

    About the jobDo you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyors and power transmission belts?Apply your skills in a company that helps bring packages to your doorstep, and food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our organization...

  • Customer Service Representative

    3 days ago

    Reading, United States Student Transportation of America Full time

    Job Title: Customer Service Representative Reports to: General Manager Work Type: Full-Time, Monday- Friday (40 hours a week) Pay Rate: $16.50 - $18.00 per hour Location: Reading, PA *Bilingual in Spanish Required*Overview: With direction from the General Manager (or Designee), the Customer Service Representative (CSR) will assist client, company, and...

  • Customer Service Rep

    1 week ago

    Reading, United States AMMEGA Full time

    About the jobDo you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyors and power transmission belts?Apply your skills in a company that helps bring packages to your doorstep, and food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our...

  • Customer Service Representative

    2 months ago

    Reading, United States AMMEGA Full time

    About the job Do you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyors and power transmission belts? Apply your skills in a company that helps bring packages to your doorstep, and food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our...

  • Customer Service Representative

    2 months ago

    Reading, United States AMMEGA Full time

    Job Description About the job Do you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyors and power transmission belts? Apply your skills in a company that helps bring packages to your doorstep, and food to your table, keep you healthy on a treadmill, facilitate automation and so much more!...

  • Customer Service Representative

    2 months ago

    Reading, United States Student Transportation of America Full time

    Job Title: Customer Service Representative Reports to: General Manager Work Type: Full-Time, Monday- Friday (40 hours a week) Pay Rate: $16.50 - $18.00 per hour Location: Reading, PA *Bilingual in Spanish Required*Overview: Under the supervision of the General Manager, the Customer Service Representative is responsible for communication, and action items...

  • Service Coordinator

    4 months ago

    Reading, United States Seidel Hyundai Full time

    SERVICE COORDINATOR- Reports to BDC MANAGER QualificationsEducationHigh school diploma or the equivalent.OtherAbility to read and comprehend instructions and information.Professional personal appearance.Excellent communication skills.Ability to meet company's production and quality standards.Physical RequirementsSurroundingsmove throughout the company...

  • Service Coordinator

    2 months ago

    Reading, United States 2020 Search Partners Full time $60,000 - $80,000

    HVAC SERVICE COORDINATOR COMPANY OVERVIEWOur client is the region’s leader in heating, ventilation, and air conditioning (HVAC) products, systems, parts, and services for commercial buildings.  They are currently seeking a HVAC Service Coordinator to manage the day-to-day tasks and administrative functions for a growing commercial HVAC service...

  • Service Coordinator-CHC

    1 month ago

    Reading, United States AmeriHealth Caritas Full time

    **Service Coordinator-CHC** Location: Reading, PA Primary Job Function: Medical Management ID**: 37953 AmeriHealth Caritas is seeking service-oriented, compassionate healthcare professionals to join our Long Term Services and Support (LTSS) team. Ideal candidates will have experience assessing those needing personal care services for instrumental daily...

  • HVAC Commercial Service Technician

    2 months ago

    Reading, United States Service Experts Full time

    ***Sign-on bonus up-to $5,000!***Location Name: Berkshire MechanicalLocation Address: 2729 Leisczs Bridge Rd, Leesport, PA 19533Pay Range:   $25.00 -$50.00 hrJoin the team of experts and realize your true potential! Why You Should Join the Berkshire Mechanical EENA Team? Our team consists of the very best; we believe in doing what is right for our...

  • Service Coordinator-CHC

    4 weeks ago

    Reading, United States AmeriHealth Caritas Family of Companies Full time

    AmeriHealth Caritas is seeking service-oriented, compassionate healthcare professionals to join our Long Term Services and Support (LTSS) team. Ideal candidates will have experience assessing those needing personal care services for instrumental dail Coordinator, Healthcare, Service, Support, Behavioral Health, Retail