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Service Coordinator
2 months ago
Role: Service Coordinator
Location: Northampton
About Rushlift Ltd:
Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services, and fleet management. Rushlift provides impartial advice to enable customers to maximize the effectiveness of their industrial equipment fleets, through either long-term hire contracts or servicing and repair arrangements.
In addition to providing all types of forklift trucks, from powered pallet trucks to wire-guided systems, Rushlift hires and maintains a wide range of industrial equipment such as sweepers, mobile plants, and lorry loader cranes.
Your Key Responsibilities will include:
To answer and log Customer breakdowns and defects on our operating system, ensuring accurate information is recorded along with market-leading communication to the customer and timely job completion/resolution.
Responsible for controller and organizing up to 15 engineers located in a specific area of the UK, being their main contact.
Prioritize, allocate, and distribute work to the Field Service Engineers to ensure job completion within agreed Customer Service Level Agreements and business KPIs, ensuring all customers are communicated with from the inspection of the job to completion of the job.
Organize service schedules for the engineers, making sure customers receive regular communication prior to the engineer attending the site.
Liaise with the parts and quotes teams to make sure orders are on time and to confirm delivery dates so customers and engineers can be kept up to date.
Overcoming common issues and learning to prioritize work based on the customer type, fault type, and location of the customer.
Manage and distribute work to sub-contractors where relevant.
Updating engineer calendars regularly, planning ahead to make sure all service level agreements are achieved.
Working towards a chargeable target, understanding which jobs should be prioritized in under to achieve this monthly.
Communicating with key stakeholders within the business, managing expectations and providing clear communication.
What we are looking for:
A good knowledge of IT is essential.
Ability to multi-task efficiently is a requirement.
Good communication skills are essential.
Experience of dealing with customers and providing excellent customer service is essential.
Problem-solving skills are essential and the ability to adapt quickly to suit the business.
What we offer:
Competitive Salary Package
Commission Scheme
Contributory Pension Scheme
Enhanced Parental Policies
23 days holiday (excluding bank holidays), rising by one day with each third completed year
Life Assurance of 2x salary
On-site parking
Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc
Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counseling and advice, Cycle2Work Scheme, and much more…
What happens next?
Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage.
We will ensure that all our resourcing processes are fair, transparent, and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard. in case of any questions, please contact us by phone or by email
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