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Bilingual Customer Service Rep
3 months ago
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual Customer Service Representative - State Farm Agent Team Member (Vietnamese/English). We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.
If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Please submit your resume and we will follow up with you on the next steps in the interview process.
Location; must be able to commute to one of the following locations:
11570 Bellaire Blvd , Houston, TX. 77072
3414 Hwy 6, Sugarland, TX. 77478
Responsibilities include but not limited to:
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain a strong work ethic with a total commitment to success each and every day.
- Salary plus /bonus
- Paid time off (vacation and personal/sick days)
- Valuable experience
- Growth potential/Opportunity for advancement within my office
- Bilingual (Vietnamese/English)
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Pride in getting work done accurately and timely
- Ability to work in a team environment
- Ability to multi-task
- Provide timely and thorough activity reports to agent
- Property & Casualty license (must be able to obtain)
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
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