Bilingual Customer Service Rep

3 weeks ago

Houston, United States Ken Quach - State Farm Agency Full time
Job DescriptionJob Description

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual Customer Service Representative - State Farm Agent Team Member (Spanish/English). We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.


Insurance experience is not required as we will train the right person with the right skill set Please submit your resume and we will follow up with you on the next steps in the interview process.


Location; must be able to commute to one of the following locations:

11570 Bellaire Blvd, Houston, TX. 77072
3414 Hwy 6, Sugarland, TX. 77478


Responsibilities include but not limited to:

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a total commitment to success each and every day.


As an Agent Team Member, you will receive...

  • Salary plus /bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office


Requirements

  • Bilingual (Spanish/English)
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Property & Casualty license (must be able to obtain)
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

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