Customer Service Rep III

2 months ago


Houston, United States Draeger Safety UK Ltd Full time

- Customer Service Rep III

Statistics * The purpose of this position is to provide World-Class customer service, as well as exceed customers expectations on the supply of products and services for the Safety Rental Shutdown Services (RSS) business segment.

* Will perform the designated rental order transactions for ordering, invoicing, return of equipment and data logistics management functions as required by established procedures and direction from management.

* Identify and assess the needs of all RSS customers who call or email for information and initiate probing questions as needed.

* Supply product, pricing (quote) and availability information to the customer; enter orders into SRM/SAP systems and check status of orders. Provide order confirmations with close attention to accuracy and detail. Compiles billing/invoicing information for all RSS orders.

* As part of the team, manages the RSS Outlook InBox, assigning requests, updating the status of requests, and handling general inquiries on an on-going basis.

**Education:**

* High school graduate (required).

* College (Associates or Bachelors) in a related field desired, or commensurate work experience preferred. 3-5 years of directly relevant experience could substitute for a degree.

**Related Experience:**

* Five (5) years customer service experience required; call center experience preferred

* MS Word and Excel experience required

* SAP experience or similar ERP system required

**Special Competencies or Certifications:**

* Must have excellent customer service skills & demeanor

* Strong problem-solving experience required

* Ability to process information and make corresponding decisions is required

* Experience with or ability to master a wide range of Service processes and interaction with other departments

* Must be adept at using a computer and specialized software

* Bilingual (Spanish) is a plus

BenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefits Education & Training Health Insurance


  • Customer Service Rep

    3 months ago


    Houston, United States Texas Quality Plumbing Full time

    Job DescriptionJob DescriptionTexas Quality Plumbing is currently hiring for a Customer Service Rep to help our service technicians complete work for our clients in and around Houston, TX. This position earns a competitive wage along with excellent benefits. We are local industry leaders in this essential trade and believe that hard work can also be fun.In...

  • Customer Service Rep

    3 months ago


    Houston, United States Texas Quality Plumbing Full time

    Texas Quality Plumbing is currently hiring for a Customer Service Rep to help our service technicians complete work for our clients in and around Houston, TX. This position earns a competitive wage along with excellent benefits. We are local industry leaders in this essential trade and believe that hard work can also be fun. In addition to great pay and our...

  • Customer Service Rep I

    2 months ago


    Houston, United States Callapg Full time

    **Customer Service Rep I** Job titleCustomer Service Rep I LocationHouston, TX 77067 **Customer Service Rep I Summary** This role will be responsible for providing front line Hassle-Free service to our customers through multiple service channels. Duties will include but are not limited to answering inbound phone calls, corresponding with customers via...

  • Customer Service Rep

    3 months ago


    Houston, United States Meridian Brick Full time

    ** Customer Service Rep** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01814 Showing 1 location **Job Details** **Description** JOB TITLE: Customer Service Rep DEPARTMENT: Production LOCATION: Houston, TX TRAVEL: N/A Meridian Brick brings together hundreds of years of brickmaking legacy and today is North Americas largest brick...


  • Houston, United States Callapg Full time

    **Customer Service Rep II** Job titleCustomer Service Rep II LocationHouston, TX **Customer Service Rep II Summary** This role will be responsible for providing front line Hassle-Free service to our customers through multiple service channels. Duties will include but are not limited to answering inbound phone call, corresponding with customers via e-mails...

  • Customer Service Rep

    2 months ago


    Houston, United States Gulf Stream Marine Full time

    Resumen: As a Customer Service Rep, your primary objective is to schedule all shipments with various carriers to ensure timely delivery of product. You will work closely with the terminal, warehouse, cargo service team and outside carriers. The Customer Service Rep position is onsite, with no remote work. Must be flexible to work different hours including...

  • Customer Service Rep

    4 weeks ago


    Houston, United States Coastal Solutions Inc Full time

    Are you passionate about customer service and ready to make a difference? We're seeking a dedicated individual with a flair for fundraising and a heart for philanthropy to lead our non-profit efforts. As a Customer Service Rep, you'll be the crucial link between our charity and the public, ensuring smooth interactions and tackling any issues with speed and...


  • Houston, United States Southeastern Marketing Inc Full time

    Job DescriptionJob DescriptionNow Hiring for Customer Service and Sales Reps with a background in customer service, Sales, Food Services (waiter, waitress, bartender, barista, host or hostess, cook, kitchen staff, etc..) or Hospitality (guest services, front desk, concierge, Etc...)NOT REMOTEAnyone can apply but only candidates with communication skills and...

  • Customer Service Rep

    3 months ago


    Houston, United States Petroleum Analyzer Company, LP Full time

    ** Customer Service Rep** **Job Category****:** Sales/Marketing **Requisition Number****:** CUSTO011841 Showing 1 location **Job Details** **Description** PAC is a leading global provider of advanced analytical instruments for laboratories and online process applications in HPI (hydrocarbon processing industries) in upstream, midstream and downstream. To...


  • Houston, United States Harris Health System Full time

    The Customer Service Advocate III is a position within the Community Health Choice Provider Call Center. The Customer Service Advocate III is primarily responsible for, but not limited to responding to incoming provider hotline inquiries as they rela Customer Service, Advocate, Service, Retail, Healthcare, Customer


  • South Houston, United States Automation Personnel Services Inc Full time

    Customer Service Rep/ Data Entry Automation Personnel Services is looking for a Customer Service Rep/ Data Entry for a company based in South Houston, Texas. Pay Rate$18.00 - 20.00 per hour (Depends on Experience) Schedule and Hours. Monday through F Customer Service, Data Entry, Staffing, Service, Microsoft, Customer, Retail


  • Houston, United States TPI Staffing Full time

    Customer Service Rep/ Logistics Assistant Long Term Temporary. Pay: $23.00 - $24.00 per hour. Hours: Flexible to 7:00 AM - 4:30 PM or 8:00 AM - 5:00 PM Qualified candidates Must Speak Mandarin. Duties:Working in an office within the warehouse. Suppor Customer Service, Assistant, Service, Retail, Staffing, Customer

  • Customer Service Rep

    3 months ago


    Houston, United States Watco Transloading Full time

    ** Customer Service Rep** Location: Houston, TX, US, 77015 Category: Compliance Services **Working at Watco** Watco has a reputation for putting people first. In fact, our company was named to Forbes 2021 list of Americas Best Mid-Size Employers. Working at Watco means working in the exciting field of transportation and supply chain logistics. Were...


  • Houston, United States Meridian Brick Full time

    ** Regional Customer Service Rep/ Procurement** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01820 Showing 1 location **Job Details** **Description** JOB TITLE: **Regional Customer Service Rep/ Procurement** DEPARTMENT: Production LOCATION: Houston, TX TRAVEL: N/A Meridian Brick brings together hundreds of years of brickmaking...


  • Houston, United States Domino's Pizza LLC Full time

    We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has a lot of ways for you to gr 4 ow (if thats what you want), perhaps to management, perhap Customer Service, Forest, Service, Restaurant, Retail, Skills


  • Houston, United States AP Recruiters & Associates Full time

    Job DescriptionJob DescriptionCustomer service Rep - ii Sales Support W2 Contract Onsite 20455 SH 249 Suite 200Houston TX USA, 77070Job Overview: This position requires critical decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies....


  • Houston, United States Southeastern Marketing Inc Full time $800 - $1,500

    Job DescriptionJob DescriptionWe are seeking an Bilingual Customer Service and Sales Rep to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targets by the...


  • Houston, United States Westinghouse Electric Company Full time

    We are searching for Customer Service Rep II on behalf of our client. This is a 6-month contract assignment. This is a Sales Support role in the Retail Energy Market. The successful candidate for this role will have experience in the retail energy environment; possess common knowledge of the PUCT rules and regulations specific to the energy industry with...


  • Houston, United States Westinghouse Electric Company Full time

    We are searching for Customer Service Rep II on behalf of our client. This is a 6-month contract assignment. This is a Sales Support role in the Retail Energy Market. The successful candidate for this role will have experience in the retail energy environment; possess common knowledge of the PUCT rules and regulations specific to the energy industry with...


  • Houston, United States Westinghouse Electric Company Full time

    We are searching for Customer Service Rep II on behalf of our client. This is a 6-month contract assignment.This is a Sales Support role in the Retail Energy Market. The successful candidate for this role will have experience in the retail energy environment; possess common knowledge of the PUCT rules and regulations specific to the energy industry with...