Customer Service Rep III
4 months ago
- Customer Service Rep III
Statistics * The purpose of this position is to provide World-Class customer service, as well as exceed customers expectations on the supply of products and services for the Safety Rental Shutdown Services (RSS) business segment.
* Will perform the designated rental order transactions for ordering, invoicing, return of equipment and data logistics management functions as required by established procedures and direction from management.
* Identify and assess the needs of all RSS customers who call or email for information and initiate probing questions as needed.
* Supply product, pricing (quote) and availability information to the customer; enter orders into SRM/SAP systems and check status of orders. Provide order confirmations with close attention to accuracy and detail. Compiles billing/invoicing information for all RSS orders.
* As part of the team, manages the RSS Outlook InBox, assigning requests, updating the status of requests, and handling general inquiries on an on-going basis.
**Education:**
* High school graduate (required).
* College (Associates or Bachelors) in a related field desired, or commensurate work experience preferred. 3-5 years of directly relevant experience could substitute for a degree.
**Related Experience:**
* Five (5) years customer service experience required; call center experience preferred
* MS Word and Excel experience required
* SAP experience or similar ERP system required
**Special Competencies or Certifications:**
* Must have excellent customer service skills & demeanor
* Strong problem-solving experience required
* Ability to process information and make corresponding decisions is required
* Experience with or ability to master a wide range of Service processes and interaction with other departments
* Must be adept at using a computer and specialized software
* Bilingual (Spanish) is a plus
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