Customer Service Rep III

4 months ago


Houston, United States Draeger Safety UK Ltd Full time

- Customer Service Rep III

Statistics * The purpose of this position is to provide World-Class customer service, as well as exceed customers expectations on the supply of products and services for the Safety Rental Shutdown Services (RSS) business segment.

* Will perform the designated rental order transactions for ordering, invoicing, return of equipment and data logistics management functions as required by established procedures and direction from management.

* Identify and assess the needs of all RSS customers who call or email for information and initiate probing questions as needed.

* Supply product, pricing (quote) and availability information to the customer; enter orders into SRM/SAP systems and check status of orders. Provide order confirmations with close attention to accuracy and detail. Compiles billing/invoicing information for all RSS orders.

* As part of the team, manages the RSS Outlook InBox, assigning requests, updating the status of requests, and handling general inquiries on an on-going basis.

**Education:**

* High school graduate (required).

* College (Associates or Bachelors) in a related field desired, or commensurate work experience preferred. 3-5 years of directly relevant experience could substitute for a degree.

**Related Experience:**

* Five (5) years customer service experience required; call center experience preferred

* MS Word and Excel experience required

* SAP experience or similar ERP system required

**Special Competencies or Certifications:**

* Must have excellent customer service skills & demeanor

* Strong problem-solving experience required

* Ability to process information and make corresponding decisions is required

* Experience with or ability to master a wide range of Service processes and interaction with other departments

* Must be adept at using a computer and specialized software

* Bilingual (Spanish) is a plus

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