Customer Service Rep II
2 weeks ago
**Customer Service Rep II**
Job titleCustomer Service Rep II
LocationHouston, TX
**Customer Service Rep II Summary**
This role will be responsible for providing front line Hassle-Free service to our customers through multiple service channels. Duties will include but are not limited to answering inbound phone call, corresponding with customers via e-mails and other ordering portals.
**Main Functional Responsibilities**
* Process orders, blanket orders & release schedules in order entry system
* Reviews orders for availability, accuracy and pricing
* Informs customer of shipping date and any possible delays
* Maintains customer database by entering new accounts and maintenance of existing accounts
* Resolves simple customer problems and analyze customers needs
* Acquire and maintain product knowledge
* Cooperate with other members of the team to meet customers needs
* Always maintain the highest standard of safety in the office and warehouse and hold others to the same standard
**Job Requirements**
**Skills & Abilities**
* Handle customer inquiries with a sense of urgency
* Must be detailed oriented and accurate
* Must have strong verbal and written communication skills
* Multitask, prioritize and manage time effectively
* Problem Solving
**Personal Attributes**
* Must be a positive thinker / a team player.
* Must be outgoing and communicate well over the phone and in person.
* Motivated, persuasive, dedicated.
* Must be able to handle frustration and a fast-paced environment.
* Must be analytical and be able to synthesize complex or diverse information.
* Detail oriented.
* Ability to identify and resolve problems in a timely manner.
* Have the ability to manage difficult or emotional customers or employees in a professional and diplomatic manner.
* Ability to handle multiple projects / details.
* Ability to prioritize.
* Good business acumen.
* Strategic thinker.
* Ability to communicate well with all levels of the organization.
* Team player ability to get along well with others.
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