Customer Service Rep II

2 weeks ago


Houston, United States Callapg Full time

**Customer Service Rep II**

Job titleCustomer Service Rep II

LocationHouston, TX

**Customer Service Rep II Summary**

This role will be responsible for providing front line Hassle-Free service to our customers through multiple service channels. Duties will include but are not limited to answering inbound phone call, corresponding with customers via e-mails and other ordering portals.

**Main Functional Responsibilities**

* Process orders, blanket orders & release schedules in order entry system

* Reviews orders for availability, accuracy and pricing

* Informs customer of shipping date and any possible delays

* Maintains customer database by entering new accounts and maintenance of existing accounts

* Resolves simple customer problems and analyze customers needs

* Acquire and maintain product knowledge

* Cooperate with other members of the team to meet customers needs

* Always maintain the highest standard of safety in the office and warehouse and hold others to the same standard

**Job Requirements**

**Skills & Abilities**

* Handle customer inquiries with a sense of urgency

* Must be detailed oriented and accurate

* Must have strong verbal and written communication skills

* Multitask, prioritize and manage time effectively

* Problem Solving

**Personal Attributes**

* Must be a positive thinker / a team player.

* Must be outgoing and communicate well over the phone and in person.

* Motivated, persuasive, dedicated.

* Must be able to handle frustration and a fast-paced environment.

* Must be analytical and be able to synthesize complex or diverse information.

* Detail oriented.

* Ability to identify and resolve problems in a timely manner.

* Have the ability to manage difficult or emotional customers or employees in a professional and diplomatic manner.

* Ability to handle multiple projects / details.

* Ability to prioritize.

* Good business acumen.

* Strategic thinker.

* Ability to communicate well with all levels of the organization.

* Team player ability to get along well with others.



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