Guest Services Representative- Weekly Pay-ywt

2 months ago

Tampa, United States InTown Suites Full time

** Guest Services Representative- Weekly Pay-ywt**

**Job Category****:** Guest Services **Requisition Number****:** GUEST005118 Showing 1 location **Job Details**

**Description**

**Position Summary:**

The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative will cover all aspects of the front office when General Manager is not present.

**I. Position Responsibilities: Essential**

Represent hotel in a professional and courteous manner; check guests in and out in a timely and efficient manner

Ensures reservations are taken correctly and courteously

Must be proficient in computer operating system

Available at all times to deal with guest issues in a professional manner

Notify General Manager or equivalent immediately of any guest, employee, or cash concerns

Supervise property staff as needed

Ensure compliance of safety and security standards

Reports to Market Manger in General Manager absence

Responsible for bank deposits in General Manager absence

Identify and follow up on life/safety issues and inspection issues

Notify General Manager or equivalent immediately of any safety and/or security violations of policy

Leave all desk and office areas in a clean and in a neat manner

Take responsibility for insuring that property is always clean and free of any trash and debris

**II. Essential Skills/Credentials/Experience/Education**

Ability to read, understand, interpret information found in a variety of reports and other internal hotel information

Ability to read, speak, write in an efficient manner in order to interact with guests and staff.

Handle administrative duties as assigned

Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc.

General computer proficiency

Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).

Possess the knowledge and ability to perform a variety of front office and related positions in response to business needs

Ability to compose and express thoughts in a clear and concise way to ensure effective communication

Ability and flexibility to work long hours on a regular basis and as business conditions demand

Ability to manage multiple activities often in stressful situations with time constraints

Ability to use time management skills to effectively get task accomplished

Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems

**III. Preferred Skills/Credentials/Experience/Education**

Experience levels required may vary based on the size, volume and character of hotel

Any combination of education and experience equivalent to high school diploma

Any other combination of education, training or experience that provides the required knowledge, skills and abilities

Previous hospitality experience preferred but not required

**IV. Mental and Physical Demands**

*Physical Demands:*

Indoor work with hard and carpeted surfaces

Standing for eight (8) hour shifts

This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Exposure to extreme weather conditions, cold and heat

Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time)

Use of computer terminal, which requires extensive eye contact with a video display terminal

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Deirdre.Reid@intownsuites.com

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • Front Desk Representative

    2 weeks ago

    Tampa, Florida, United States Guest Services Full time

    Job Summary: We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Guest Services. As a key member of our hospitality management company, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience from check-in to check-out.Key Responsibilities:Front Desk Operations:...

  • Front Desk Representative

    5 days ago

    Tampa, Florida, United States Guest Services Full time

    Job Summary: We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Guest Services. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Guest Services: Provide administrative support to...

  • Front Desk Representative

    1 week ago

    Tampa, Florida, United States Guest Services Full time

    Job Summary: We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Guest Services. As a key member of our hospitality management company, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience from check-in to check-out.Key Responsibilities:Front Desk Operations:...

  • Assistant Guest Services Manager

    6 days ago

    Tampa, Florida, United States Evolution Parking & Guest Services Full time

    Job SummaryThe Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assistant Guest Services Manager will proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive...

  • Guest Service Representative

    4 weeks ago

    Tampa, United States Schulte Companies Full time

    Schulte Companies - 3650 Midtown Dr [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and common...

  • Guest Service Representative

    3 months ago

    Tampa, United States Nothing Bundt Cakes #230 Full time

    Job DescriptionJob DescriptionThis listing is for a position in our South Tampa bakery located at 1155 S. Dale Mabry Hwy.The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is...

  • Guest Service Representative

    2 weeks ago

    Tampa, United States Nothing Bundt Cakes #230 Full time

    This listing is for a position in our South Tampa bakery located at 1155 S. Dale Mabry Hwy. The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand...

  • Guest Service Representative

    3 months ago

    Tampa, United States Global Hotel Group Full time

    Job DescriptionJob DescriptionPosition: GUEST SERVICE REPRESENTATIVEReports to: Front Office Manager / General ManagerDivision: RoomsDepartment: Guest ServicesClassification: Non-exemptSUMMARY:The Guest Service Representative is responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the...

  • Guest Services Representative

    2 weeks ago

    Tampa, Florida, United States Remington Full time

    Guest Services RepresentativeKey ResponsibilitiesProvide a warm welcome and assist visitors during their arrival and departure with utmost professionalism. Efficiently manage bookings and unique requests.Handle monetary transactions with precision and furnish guests with essential information regarding pricing and promotional offers.Possess a thorough...

  • Guest Service Representative

    3 months ago

    Tampa, United States Nothing Bundt Cakes Full time

    Benefits: Competitive salary Dental insurance Free uniforms Health insurance Paid time off Vision insurance At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping...

  • Guest Service Representative

    3 weeks ago

    Tampa, United States Nothing Bundt Cakes Full time

    Benefits: Competitive salary Dental insurance Free uniforms Health insurance Paid time off Vision insurance At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping...

  • Guest Service Representative

    2 weeks ago

    Tampa, United States Marriott Full time

    Additional Information Pay: $17/Hour, Driver's License Required Job Number 24153643 Job Category Rooms & Guest Services Operations Location AC Hotel Tampa Airport, 4020 West Boy Scout Boulevard, Tampa, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving...

  • Guest Services Representative

    2 weeks ago

    Tampa, Florida, United States Hotel Flor Tampa Full time

    About the Role:We are seeking a dedicated Front Desk Agent to enhance our guest services at Hotel Flor Tampa Downtown. This position is ideal for individuals who thrive in a fast-paced environment and are committed to providing outstanding service to our guests.Company Overview:At Pyramid Global Hospitality, we prioritize our employees and foster a culture...

  • Guest Services Representative

    2 weeks ago

    Tampa, Florida, United States Pyramid Global Hospitality Full time

    Company Overview Pyramid Global Hospitality is a leading name in the hotel management industry, dedicated to fostering a culture that prioritizes its employees. Our commitment to a People First philosophy is evident in our supportive work environment, which promotes diversity, growth, and overall wellbeing. We offer a comprehensive range of employee...

  • Guest Service Representative

    5 days ago

    Tampa, United States Marriott Full time

    Job Number 24153643 Job Category Rooms & Guest Services Operations Location AC Hotel Tampa Airport, 4020 West Boy Scout Boulevard, Tampa, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we...

  • Guest Service Representative

    2 weeks ago

    Tampa, United States Marriott Full time

    Job Number 24153643 Job Category Rooms & Guest Services Operations Location AC Hotel Tampa Airport, 4020 West Boy Scout Boulevard, Tampa, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build...

  • Guest Services Representative

    1 week ago

    Tampa, Florida, United States Hotel Flor Tampa Full time

    About the Role:We are seeking a dedicated Front Desk Agent to enhance our guest services at Hotel Flor Tampa Downtown. This position is ideal for individuals who thrive in a dynamic environment and are committed to providing outstanding hospitality.Company Overview:At Pyramid Global Hospitality, we prioritize a culture that values our employees. Our...

  • Guest Services Representative

    1 week ago

    Tampa, Florida, United States Hotel Flor Tampa Full time

    About the Role:We are seeking a dedicated individual to fill the position of Front Desk Agent at Hotel Flor Tampa Downtown. This role is essential in providing outstanding customer service and ensuring a pleasant experience for all guests. If you have a passion for hospitality and enjoy engaging with people, this opportunity may be for you.Company...

  • Guest Services Representative

    3 months ago

    Tampa, United States Oliver Companies Full time

    Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott. Property...

  • Guest Services Representative

    2 weeks ago

    Tampa, Florida, United States Pyramid Global Hospitality Full time

    Company Overview Pyramid Global Hospitality prioritizes its people. Our commitment to a supportive and inclusive workplace is evident in our focus on diversity, growth, and employee wellbeing. We believe in a People First culture, which is reflected in our employee development initiatives, benefits, and our dedication to fostering meaningful relationships....