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Customer Experience Representative

2 months ago

Eden Prairie, United States Demant Full time

Overview:

Blueprint Solutions, LLC is a leader in clinical office management systems for hearing healthcare clinics, using Java web-based applications. Our software is cloud-based and built on the latest technologies.

The ideal candidate must have excellent interpersonal skills and be able to quickly establish strong working relationships with customers and colleagues. Problem-solving comes naturally to this individual. You are detail-oriented and can take ownership of tasks and projects and see them through to completion. You are technology-savvy, well-versed in office software packages, and comfortable with electronic communications and internet technologies in general. As part of a small and fast-growing company, you will need to be adaptable and flexible to respond to a variety of challenges. There will be many opportunities for learning and professional growth, and your career path will be limited only by your abilities and your drive to succeed.

Responsibilities:

? Provide exceptional technical support for Blueprint Solutions customers as a member of our software support team via various platforms such as Freshdesk, ConnectWise Control, and telephone
? Lead the training and installation of our clinic management software
? Act as the point of contact for clients throughout the onboarding process
? Correctly identify, replicate, and thoroughly document issues for efficient issue management
? Work closely with various departments and collaborate efficiently to ensure proper documentation and resolutions of all findings within Freshdesk and JIRA
? Process client requests for system enhancements or modifications to our evolving software

Qualifications:

? Bachelor's degree in Business, Liberal Arts, Social Sciences, Science fields preferred or 2-3 years of experience in technology or customer service
? Logical troubleshooting skills and techniques
? Strong interpersonal and presentation skills
? Self-starter - able to use reference material to work independently
? Excellent attention to detail
? Customer-first attitude to clearly communicate details to customers with varying technical abilities in a clinical setting
? Recent graduates welcomed