Customer Service Representative

2 months ago

Eden Prairie, United States Hair Club Full time

** Customer Service Representative - Eden Prairie**

**Job Category****:** Field- Administrative **Requisition Number****:** CUSTO02045 Showing 1 location **Job Details**

**Description**

**A Day in the Life of a Customer Service Representative :** Responsible for acting as a liaison between customers and companies. You assist with complaints, orders, errors, account questions, billing, cancellations, and other queries.

**MAJOR RESPONSIBILITIES:**

* Greets customers warmly as the first point of contact for the company

* Effectively communicates company information and resolves customer questions and complaints via phone, email and mail

* Assists with placement of orders and suggests solutions for product alternatives when necessary

* Utilizes technology to handle high call volumes, verify customer information and record pertinent account information

* Perform other reasonable duties as assigned

**QUALIFICATIONS:**

* Previous experience in a call center, hospitality or related position preferred

* Proficient in Microsoft Office Suite Hyper-focused on exceptional client experience

* Strong verbal communication and active listening skills

* Customer-focused and adaptable to different personality types

* Ability to multi-task, set priorities, and manage time effectively

* Able to work under time constraints and pressure

* Work independently and self-motivated

International Hair Goods is an Equal Opportunity Employer

International HairGoods, IHI Customer Service Representative

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Team Player****:** Works well as a member of a group

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**:**

**Motivations**

**Preferred**

**Goal Completion****:** Inspired to perform well by the completion of tasks

**Self-Starter****:** Inspired to perform without outside help

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**:**

**Education**

**Required**

High School or better.

**Experience**

**Licenses & Certifications**

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