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Collections Representative

3 months ago

Houston, United States Executive Alliance Full time

Our client is a hyper-growth FinTech focused in consumer lending. They are looking for amazing talent in collections. Theyre seeking top performing professionals and will provide top pay, benefits and perks. The company is offering the following:

  • 100% Remote
  • Base salary $60k - $75k
  • Monthly commissions (avg. $25k annually)
  • Equity (every employee is given equity)
  • MacBook Pro
  • Top healthcare and retirement savings benefits

Responsibilities:

  • Handle both inbound and outbound calls.
  • Work with customers to satisfy inquiries and collect delinquent balances.
  • Review delinquent accounts and execute the most optimal contact strategy for each account to maintain losses below established goals.
  • Respond to credit disputes as well as chargeback disputes in a timely and efficient manner.
  • Provide problem solving resolutions to borrowers and recommend action based on conversation and account assessment.
  • Skip trace accounts that have been determined to not have viable contact information.
  • Be an integral part in the growth of a small company with interactions across all departments.
  • De-escalate scenarios and present resolutions for tough to navigate situations.

Qualifications:

  • 1+ years of experience in first-party or third-party collections.
  • College degree preferred
  • Proven ability to negotiate repayment plans for varying levels of delinquency and balances.
  • Exceptional ability to prioritize tasks, organize and pay strict attention to detail.
  • Knowledge of collections laws and regulations
  • Strong work ethic and pride in performance.