Donor Collections Coordinator

4 weeks ago

Houston, United States Gulf Coast Blood Center Full time
GULF COAST REGIONAL BLOOD CENTER

Internal Applicants or Former Employees Only

Position Title: Donor Collections Coordinator

Join our team of heroes

Dotted-line reporting to both Zone Manager - Neighborhood Donor Centers and Operations Manager Mobiles, the Donor Collections Coordinator has responsibility for assisting in the coordination and supervision of all administrative and technical activities pertaining to the collection of blood and blood components in both facility and Mobile settings.

Just For You:
  • Daily variety and ability to experience new sceneries.
  • Competitive compensation and benefits package.
  • Career advancement.
  • Engaging and exciting opportunity to SAVE LIVES.
Tips to thrive in our culture:
  • Embody our Core Values of Commitment, Integrity, and Respect
  • Work to actively create experiences that inspire others to save lives, each and every day.
  • Embrace doing it right, making connections, and creating desired experiences.
  • Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager.
In this role, you'll:
  • Provide broad range of administrative and technical support to the Managers and all Collections staff.
  • Maintain a high level of communication with Managers/Supervisors and Collections staff.
  • Team Development
    • Leads team-building activities to foster strong communication and comradery.
    • Conducts regular one on ones with team members.
    • Coaches team members on navigating difficult conversations and situations with peers and customers
    • Performs NDC and Mobile site visits 3 - 4 times per week to observe Collections Operations, discuss metrics and provide coaching for improvement.
    • Member of the Employee Engagement Committee
    • Customer Experience lead
    • Focus on improving the service we provide to our customers
    • Observe blood drives to identify service weaknesses. Coach Managers and Supervisors to improve drive management and staff performance.
    • Assist with customer service complaints and compliments
    • Drive changes and improvement with the Customer Experience Program
  • Lead internal inspections of NDC and Mobile locations along with peer Collections Leadership group.
  • Act as back-up Manager/Supervisor or staff as needed.
  • Initiate counseling of staff on performance problems; coordinate with staff's supervisor or manager to ensure appropriate actions are taken.
  • Create and send weekly status reports to Zone/Mobile Manager on facility/drive visits, error rates and investigations and observations of staff.
  • Participates and supports internal Collections Leadership Program.
  • Supports Zone/Mobile Managers with Interviews and monthly/bi-weekly staff meetings
  • Assist with promotional events and activities.
  • Supports Zone/Mobile Managers with community initiatives, employee relations, corrective actions and improvement strategies.
  • Work with Donor Advocacy for successful collections and troubleshooting of all Testosterone, Hemachromatosis, Therapeutic, Autologous, Directed donors, reentry testing and wellness testing.
  • Make donor eligibility determinations when unusual donor medication, medical condition and travel answers are encountered by collections staff. Donor Collections Coordinators will work with Medical Services , staff of directly with donors to determine donor eligibility.
  • Oversees Collections quality system activities such as root cause analysis, corrective action planning, and process improvement development.
  • Liaison for external audits and inspections including, but not limited to QA, FDA, AABB, LFB, EU, Korean Green Cross.
  • In conjunction with Zone and Mobile Managers, manages collections teams to ensure all quality goals are met and to implement operational changes to maximize center efficiency and quality.
  • Enforce The Blood Center's policies on EEO, Affirmative Action and Safety/Health.
  • Other duties as assigned.
We need someone who has:
  • High School Diploma or GED (Associate Degree from an accredited college or university is strongly preferred); minimum three (3) years experience required as a supervisor in blood banking environment including phlebotomy and apheresis skills; or equivalent combination of education and experience.
  • Experience must include working in a position involving frequent interaction with the public and the use of customer service skills.
  • Valid Texas Driver's License and acceptable driving record.
  • Computer Literate: E-Delphyn, Donor ID, Microsoft Office.
  • Must be able to work irregular hours and days.
  • Excellent customer service skills.
We prefer:
  • Associates degree from an accredited college or university
  • Certification in Phlebotomy
  • EMT Certification or licenses in a related field a plus.
  • TX CDL license with Passenger endorsement a plus.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb or balance, and taste or smell. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program. Specific vision abilities required by this job include color vision, close vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and blood and/or blood components, as well as any other biohazard materials. The employee is occasionally exposed to risk of electrical shock, fumes or airborne particles. The noise level in the work environment is usually moderate.

Job duties involve an inherent potential for mucous membrane or skin contact with blood with a risk of exposure to Hepatitis and HIV.

Who We Are:

Gulf Coast Regional Blood Center is a non-profit 501 (c) (3) organization and is accredited, licensed, and inspected by the Food and Drug Administration (FDA), AABB as well as local and state authorities. Serving the largest medical campus in the world, The Blood Center has grown to more than 650 employees and serves more than 170 hospitals and health care institutions in the 26-county Texas Gulf Coast, Brazos Valley, and East Texas regions. As it pertains to stability, we have been in business for over 45 years with no threat of mergers or acquisitions; and growing stronger as we gain more partnerships within the business community.

Think you have what it takes to save lives with us? We want to hear from you.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

The Blood Center is an Affirmative Action/Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.

Function Titles: Mobile Phlebotomist, Travel Phlebotomist, Certified Phlebotomist, Phlebotomy Technician

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