Customer Service Representative

1 week ago


Houston Texas, United States Transworld Systems Inc. Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team as a Collections Specialist. In this role, you will be responsible for securing payments on past due student loan accounts through effective communication and negotiation skills.

Key Responsibilities
  • Call consumers to discuss payment arrangements and secure payments on past due accounts
  • Ensure all work is performed in compliance with company policies, local, state, and federal collections laws and regulations
  • Utilize strong problem-solving and multitasking skills to resolve customer issues
  • Maintain accurate records and documentation of customer interactions
Requirements
  • High School diploma or equivalent
  • Access to high-speed internet
  • Familiarity with FDCPA knowledge preferred
  • Professional phone etiquette and solid negotiating skills
  • Positive attitude and strong customer service aptitude
  • Ability to problem solve and multitask
  • Willingness to maintain confidentiality
  • Ability to remain in a stationary position 95% of the time
Work Environment

The work environment is primarily indoors with a moderate noise level. The position requires little to no travel.

What We Offer
  • Paid training
  • Team-oriented work environment
  • Growth opportunity
  • Generous bonus opportunity
  • Comprehensive benefits package, including medical, dental, and vision, 401k retirement plan with employer matching, paid time off, and paid holidays


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