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Customer Service/Collections Representative
3 weeks ago
** O'Connor & Associates**
** Customer Service/Collections Representative**
Houston, TX 77018
**Summary of Job Description:**
* Provide customer service assistance via inbound/outbound phone contact with occasional email and face-to-face interact to new and existing English and Spanish speaking customers. Provide customer service assistance regarding collections issues as well as accurately perform all data entry functions to reflect client activity/transactions.
**Job Responsibilities:**
* Make the initial contact with a client and explain the service available.
* Handle inbound/outbound calls as assigned.
* Process payments; identify, research and resolve payment issues/disputes.
* Maintain customer database; update data and make necessary changes.
* Identify, research and resolve issues for internal and external clients.
* Communicate with other departments and management to resolve problems.
* Ability to understand customers needs with strong objection/response handling.
* Manage customer queries/complaints.
* Other duties as assigned.
**Job Requirements:**
* HS diploma or G.E.D. certificate.
* Strong computer, data entry and typing skills.
* Must be detail oriented.
* Must have strong written and oral communications skills.
* Previous customer service/collections/call center experience.
* Have the ability to multi-task.
* Fluent in English and Spanish.
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