Benefit Payment Services

2 months ago

Newark, United States ATR International Full time

The key responsibilities of the Client Service Representative are to deliver day-to-day support for external clients, taking responsibility for the client experience, monitoring and resolving service issues and acting as the advocate for the client This individual also acts as the point of contact for internal customers and business partners ensuring issues are addressed appropriately, accurately and in a timely manner for all parties involved These clients hire us as Benefit Paying Agent for their Qualified and Non Qualified Retirement Plans

The successful candidate must have a proven track record demonstrating a proactive, hands-on management approach and strong systems skills The individual should have a desire and ability to learn quickly and be a self-starter A positive mindset and capability to overcome challenges are a must in addition to exceptional leadership qualities

The Client Service Representative is accountable for adherence to service quality standards and the Benefit Payments delivery model Individuals in this role respond to and manage client inquiries and requests including but not limited to payment issues, system access, audit requests, reconciliation break research, monitoring of workflow tool queues for client directive issues, account documentation as well as account transactions and related activities The Client Service Representative will be responsible for all client communications via telephone call and email correspondence The Client Service Representative is responsible for notifications to service partners of any escalated issue affecting shared clients and relationships

The Client Service Representative is responsible for receiving and tracking all client requests and inquiries for tax reporting, projects, custom reporting and operational errors/updates.

Requirement:

Minimum 3 years experience in client service
Strong client management skills
Strong risk management, strategic thinking and planning skills
Highly motivated, ability to act without direct supervision
Excellent time management and prioritization skills
Creative problem solving skills - working across the organization to solution issues and implement for the client
Communication skills - excellent oral and written business communication skills, ability to present information clearly and concisely to groups, ability to chair facilitate meetings with client and managers
Identify and promote service improvement, efficiencies and opportunities
Proficiency in MS Office Products (Word, Excel, PowerPoint)

Preferred Skills/Experience:
ERISA and retirement plan knowledge
Benefit Payment experience
Position Summary
Clearance, Settlements, Client Inquiries, Custody and various other aspects in support of our Broker Dealer clientele

Education:
Bachelor degree - Business preferred

Skills required are advanced:
Organizational skills
Attention to detail
Problem solving
MS Office skills-must be at least intermediate level of excel user
Oral & written communication
Client relationship
Time management
Analytical skills

•What are the top 3 things you look for in a candidate? Punctuality, willingness to learn, ability to shift focus as priorities change
•What specific work experience (or skills) would stand out on a resume? - Prior experience in a client facing role, prior experience with pension related work

  • Benefit Payment Services

    2 weeks ago

    Newark, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Benefit Payment Services CSR for an opportunity in Newark, DE 19713! Job Details:Job Title: Benefit Payment Services - CSRLocation: Newark, DE 19713Job Type: ContractDuration: 5 months and Possible extensionAnticipated Start Date: Asap Job Description:Benefit Payment Services...

  • Benefits Customer Service Representative

    1 week ago

    Newark, United States ATR International Full time

    We are seeking a Benefits Payments Services Representative for a very important client.Benefit Payment Services (BPS) assists retirees with questions regarding their pension payments. We are looking for enthusiastic individuals who possess a commitment to superior customer service to join our team of call center professionals. Responds to customer verbal...

  • Shared Services Data Analytics

    1 week ago

    newark, United States JP Morgan Chase Full time

    Do you enjoy being a hands-on technical manager? You have found the right team! You will have upwards of 6 direct reports in this role, and need to have prior management experience to be considered. As a Data Analyst Manager, Vice President in the Share Services Data, Analytics, and Tools team, you will be an integral part of the Strategy & Innovation...

  • Benefits Representative

    5 days ago

    Newark, United States Dexian Full time

    DESCRIPTIONBenefit Payment Services (BPS) assists retirees with questions regarding their pension payments. We are looking for enthusiastic individuals who possess a commitment to superior customer service to join our team of call center professionals.RESPONSIBILITIES· Receiving inbound calls· Understanding call requests, problem solving as needed, and...

  • Dexian | Benefits Representative | newark, nj

    6 days ago

    newark, United States Dexian Full time

    DESCRIPTIONBenefit Payment Services (BPS) assists retirees with questions regarding their pension payments. We are looking for enthusiastic individuals who possess a commitment to superior customer service to join our team of call center professionals.RESPONSIBILITIES· Receiving inbound calls· Understanding call requests, problem solving as needed, and...

  • Sr. Director for Benefits and Compensation

    1 week ago

    Newark, United States Friends Services Alliance Full time

    The Kendal Corporation Newark DE Full Time Join an organization where you can make a difference! Kendal ~ Together, transforming the experience of aging. The Sr. Director for Benefits and Compensation functions as a senior advisor and trusted partner to the business on system-wide organization, benefit, and compensation strategies. Collaborating with...

  • Client services specialist

    2 weeks ago

    Newark, United States Randstad Full time

    This is a unique entry-level opportunity to join one of the world's oldest and largest financial institutions. As a Client Service Representative within Benefit Payment Services, you will act as the primary point of contact for clients, supporting the administration of benefit payments for Qualified and Non-Qualified Retirement Plans. This position serves as...

  • Patient Services Representative

    1 month ago

    Newark, United States Westside Family Healthcare Full time

    Job Type Full-timeDescriptionWESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES!JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY.Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth...

  • Patient Services Representative

    1 month ago

    Newark, United States Westside Family Healthcare Full time

    Job Type Full-time Description WESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES!JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY. Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth...

  • Registered Nurse

    6 months ago

    Newark, United States Drift Services Full time

    Starting Pay Rate: $40 - $55 / hour ***New Graduates Welcome To Apply!*** At DRIFT, we work with healthcare companies across the United States to help recruit for frontline staff positions. By applying with us, you'll work with one of our Recruitment Pros to help you land your next dream role. Please note: we recruit for direct hire positions and are not...

  • Customer Service Representative

    2 weeks ago

    Newark, United States Synerfac Full time

    Pay: $15 with the potential to earn a $300 bonus per month (each shift contains a 1 hr. lunch & two paid 15min breaks) Summary: To contact specified individuals in an effort to retrieve any and all of our client"s accounts receivables. Essential Functions: * Achieve department standards and goals as set by management through continuous efforts to contact...

  • Customer Service Representative

    1 week ago

    Newark, United States AllSTEM Connections Full time

    Job DescriptionJob DescriptionAllSTEM Connections is currently hiring a Customer Service Representative for one of our clients in the banking industry Location: Newark, DE Contract: 5 Months Pay rate: $24/hr - $26/hr Job Description Benefit Payment Services (BPS) assists retirees with questions regarding their pension payments. We are looking for...

  • Customer Service Representative

    1 month ago

    Newark, Delaware, United States Veterans Sourcing Group Full time

    A global financial services company is seeking a Customer Service Representative to join their team in Newark, DE. The ideal candidate will possess a commitment to superior customer service and have previous call center experience.Key Responsibilities:Receiving inbound calls and understanding call requestsProblem solving and routing calls as neededAssisting...

  • Payroll Specialist

    4 weeks ago

    Newark, Delaware, United States Horizon Services Full time

    Job OverviewHorizon Services is seeking a skilled Sr. Payroll Practitioner to join our team at our corporate headquarters in Newark, DE.The successful candidate will be responsible for processing weekly, bi-weekly, and monthly payrolls for several HVAC/Plumbing companies across the US, including salary, hourly, commission, and piecework. Additionally, they...

  • Automotive Service Advisor

    6 months ago

    Newark, United States Everest Auto Repair Full time $40,000 - $80,000

    Responsibilities:Greet customers and provide excellent customer serviceListen to customers' concerns and accurately diagnose issues with their vehiclesProvide recommendations for necessary repairs and maintenanceUpsell additional services and products to customers, answer phones and emailsPrepare accurate estimates for repairs and communicate them to...

  • Customer Service Rep I

    3 weeks ago

    Newark, United States Chesapeake Corporation Full time

    Customer Service Representative INewark, DEWhat makes us great... At the heart of our Company is a dedication to delivering energy that drives progress.We put people first, work to keep them safe and build trusting relationships. Benefits/what's in it for you?Competitive base salary Fantastic opportunities for career growth Cooperative, supportive and...

  • Airline Customer Service Ambassador

    1 week ago

    Newark, Delaware, United States Hallmark Aviation Services Full time

    Unlock a Career in Aviation ExcellenceAre you ready to take your skills to new heights and embark on an exciting journey in the aviation industry?Hallmark Aviation Services is a leading provider of above-the-wing ground handling services, renowned for delivering exceptional service to international airlines at Newark Liberty International Airport.We seek...

  • Customer Service Rep I

    4 weeks ago

    Newark, United States Chesapeake Corporation Full time

    Customer Service Representative INewark, DEWhat makes us great... At the heart of our Company is a dedication to delivering energy that drives progress.We put people first, work to keep them safe and build trusting relationships. Benefits/what's in it for you?Competitive base salary Fantastic opportunities for career growth Cooperative, supportive and...

  • Loan Servicing Specialist IV

    3 weeks ago

    Newark, United States BCforward Full time

    Loan Servicing Specialist IV Job Title: Loan Servicing Specialist IVLocation: Newark, DE 19713 Duration: 6 months of Contract Rate: 28.97/ hr on W2Description: Qualifications: Job Summary: As the Loan Servicing Specialist IV in Structured Loan and Agency Servicing you will primarily provide operational support for syndicated credit structures agented...

  • Customer Service Collections Representative DE

    5 days ago

    Newark, United States PrideStaff Full time

    Customer Service Collections Agent ***** Newark, DE Pay ***** $15.00/hour to start! ***** Work Hours and Days Will Vary 8:00am to 5:00pm - 3 days/week 12:00pm to 9:00pm - 2 days/week 8:00am to 12:00pm - Saturdays (One-Two Saturdays/Month) This position is NOT remote A vehicle is required for this position Job ***** Come work for one of the best...