Customer Service Rep I

1 week ago

Newark, United States Chesapeake Corporation Full time
Customer Service Representative I

Newark, DE

What makes us great...

At the heart of our Company is a dedication to delivering energy that drives progress.We put people first, work to keep them safe and build trusting relationships.

Benefits/what's in it for you?

  • Competitive base salary
  • Fantastic opportunities for career growth
  • Cooperative, supportive and empowered team atmosphere
  • Annual bonus and salary increase opportunities
  • Monthly recognition events
  • Endless wellness initiatives and community events
  • Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE
  • Paid time off, holidays and a separate bank of sick time
What you'll be working on....
  • Assist customers
  • Collect and reconcile cash.
  • Prepare daily reports and bank deposits.
  • Prepare work orders to be dispatched to operational personnel.
  • Print, reconcile and distribute reports and calculations.
  • Perform other related functions as assigned by the District Manager or Customer Service Manager.
  • Charge customer accounts for services rendered such as deliveries of propane, labor and parts.
  • Issue credits and adjustments when necessary.
  • Review figures to ensure proper accounts are being charged and billing is correct.
  • Reconcile daily payments that are received through the mail and cash drawers.
  • Reconcile all cash taken daily and prepare bank deposits.
  • Receive and transmit information to and from service, installation and delivery personnel.
  • Enter changes on customer's accounts
  • Prepare credit history checks for prospective customers.
  • Maintain customer and vendor files and store batches and reports.
  • Type correspondence.
  • Attend training seminars.
  • Order office and computer supplies.
  • Maintains good customer relations.
  • Interprets, monitors and implements company policies, as they pertain to customer service.
  • Involvement with Public Assistance Programs.
  • Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.
  • Maintains and processes deposits.
  • Review budgets to determine the need for increasing budget amounts.
  • Assist in preparation of the customer budgets.
Who you are....
  • High School Diploma required.
  • A minimum 2 years clerical or customer service experience is preferred.
  • Excellent written and oral communication skills.
  • Experience handling cash is required.
  • Good math aptitude, collection techniques and some account knowledge.
  • Strong computer aptitude and skills preferred.
  • Experience with MS Office and other call center technologies.


Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce and a culture that promotes a sense of belonging for all employees. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email human_resources@chpk.com or Ruth Warner, Director, Human Resources Operations at rwarner@chpk.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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