Automotive Service Advisor

6 months ago


Newark, United States Everest Auto Repair Full time $40,000 - $80,000
Responsibilities:

  • Greet customers and provide excellent customer service
  • Listen to customers' concerns and accurately diagnose issues with their vehicles
  • Provide recommendations for necessary repairs and maintenance
  • Upsell additional services and products to customers, answer phones and emails
  • Prepare accurate estimates for repairs and communicate them to customers
  • Coordinate with technicians to ensure timely completion of repairs
  • Keep customers informed about the status of their vehicles throughout the repair process
  • Process payments and handle customer inquiries
  • Maintain inventory
  • Provide a clean and organized work environment

Requirements:

  • Previous experience as a Service Advisor or in a similar role in the automotive industry
  • Knowledge of automotive repair and maintenance procedures
  • Familiarity with brake repair, engine repair, and other vehicle systems
  • Strong communication and customer service skills
  • Ability to upsell and promote additional services
  • Proficient in using computer software for estimating and invoicing purposes
  • Detail-oriented with excellent organizational skills

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

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