Associate Engineer Solutions
1 month ago
Position Summary:
This position will be a customer facing post sales Associate-level solutions engineer position in the Engineering Services Department. The Associate Solutions Engineer who will help guide customers through their integration journey and ensure their ongoing success. From the kickoff call to project go-live, the solutions engineer will be the primary technical resource for ensuring equipment and engineering services are implemented in the most seamless manner possible. Through Test ad Tune Ups and scheduled support windows, the associate solutions engineer will implement approved customized solutions, create detailed implementation and testing plans, and provide best practices for their integrations. And responsible for performing production support along with network and security change requests and advanced troubleshooting with customers and vendors. The associate engineer will collaborate with mid-level and senior engineers in the design, configuration, and support of all products and services offered to customers.
Growth Path:
Mid-Level Engineer, Senior Engineer, Engineer Team Lead
Keys to Success :
Collaborative
–ability to engage with other departments in gathering critical information and understanding internal processes.
Data Driven
– integrates information in a cohesive and concise manner; makes decisions based on analysis and observations.
Detail-Oriented
– precise, focused and strict adherence to standards.
Promotes Continual Improvement
– Strives for incremental changes that contribute to overall service improvement.
Responsibility:
Support the Production Engineering Department in all areas of operations to include production support, release management, vulnerability management and other tasks as assigned to ensure delivery and operations for internal and external customers
Participate in all phases of Production Engineering for Network and Security service offerings- Design, document, configure, test, maintain, and provide issue resolution recommendations for moderately complex security solutions related to networking, cloud, authentication and directory services, email, internet, applications, and endpoint security
Configuration and management of security applications, tools, software and controls in tools
Provide network and security consulting on medium projects to ensure conformity to information, security policy, and standards
Participate in security audits and support in the evidence gathering for different certifications, frameworks, and customers
Identify security vulnerabilities, issues, perform risk assessments, evaluate remediation alternatives
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Ensure timely delivery and documentation of services utilizing ticket tracking systems
Collaborate with field technicians, network personnel, and carrier provisioning groups regarding implementation, service delivery, product management, continuity, and incident resolution.
Perform regular customer information maintenance
Assist with any and all other associated duties as assigned by management
Requirements:
Ability to relate and communicate with people using good verbal and written communication skills, proper use of the English language.
Customer oriented; good customer service skills.
Minimum of 2 -3 years’ experience with advanced IT and or Network Support
Minimum of 2 -3 years’ experience and knowledge of TCP/IP
Minimum of 2 -3 years’ experience implementing and troubleshooting broadband cable and DSL, as well as traditional telecommunication services
Must have basic experience with working with Cisco, Palo Alto, SonicWALL, or other industry firewall / routing devices (Extensive Palo Alto Experience Preferred)
Must have experience with IP Routing and Firewall Configurations from administrative level.
Experience with BGP, VPN, GRE, DMVPN, and IPV6 is a plus
Must possess or be pursuing Security+, CCNA, or other equivalent industry certification.
Required to pass written test during interview process.
Ability to learn foundational Programming and Linux OS functions:
C, PHP, Bash, HTML, Postgres, Perl, JavaScript, AWK, Ansible,
Military experience a plus. Telecommunications experience a plus. Project coordination or management a plus.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
#J-18808-Ljbffr
-
Cloud Solutions Engineering Lead
5 days ago
Palo Alto, California, United States Kohler Full timePosition Overview:As a pivotal member of Kohler Ventures, the Software Engineering Manager will play a critical role in shaping our digital initiatives. This position operates in a Hybrid Work Environment, requiring presence in designated locations.About Kohler Ventures:Kohler Ventures is a wholly owned subsidiary of Kohler Co., recognized globally for its...
-
Client Solutions Engineer
40 minutes ago
Palo Alto, California, United States Aisera Full timeAbout Aisera: Aisera stands out as a leading provider of AI Copilot solutions, harnessing the power of AiseraGPT and Generative AI to transform businesses and boost revenue through a self-service model. Our AI Copilot employs industry-specific and domain-centric LLMs to deliver human-like interactions and autonomously address requests via AI workflows. With...
-
Client Solutions Engineer
2 hours ago
Palo Alto, California, United States Aisera Full timeAbout Aisera: Aisera stands out as a leading provider of AI Copilot solutions, harnessing the power of AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Our AI Copilot employs industry-specific and domain-specific LLMs to deliver human-like interactions and autonomously resolve requests...
-
Industrial AI Solutions Engineer
8 hours ago
Palo Alto, California, United States Brain Gain Recruiting Full timeIndustrial AI Solutions EngineerWe are seeking a skilled Industrial AI Solutions Engineer to contribute to a pioneering start-up specializing in aerospace analytics and supply chain efficiency. This organization, established by a Stanford academic, is recognized as a frontrunner in Enterprise AI tailored for supply chain applications, boasting a robust...
-
Principal Solutions Engineer
9 hours ago
Palo Alto, California, United States Diligente Technologies Full timePosition: Lead Solutions ArchitectEmployment Type: Full TimeLocation: Remote/HybridKey Responsibilities:The Lead Solutions Architect is tasked with crafting infrastructure strategies that align with the goals of clinical, administrative, and IT enterprise projects, adhering to established frameworks and protocols. As a senior team member, the candidate will...
-
Infrastructure Solutions Engineer
6 days ago
Palo Alto, California, United States Palantir Technologies Full timeA Transformative Organization Palantir develops the premier software for data-centric decision-making and operational efficiency. By connecting the right information to those who require it, our platforms enable our partners to create life-saving medications, anticipate supply chain challenges, locate missing individuals, and much more. The Position We...
-
AI Solutions Engineer
6 days ago
Palo Alto, California, United States Snap Full timeAbout Snap Inc: Snap Inc is a leading technology firm dedicated to enhancing human interaction through innovative visual communication tools. Our mission revolves around leveraging the camera to enrich the way individuals connect, learn, and enjoy life together. Our flagship products include Snapchat, a dynamic visual messaging platform; Lens Studio, an...
-
Lead IT Solutions Engineer
4 days ago
Palo Alto, California, United States Friend MTS Full timeAbout Friend MTS:Friend MTS is a leader in content security, established in 2006, and has been at the forefront of developing innovative solutions that protect against piracy. Our partnerships with major broadcasters worldwide highlight our commitment to safeguarding content.Role Overview:We are seeking an experienced Senior IT Engineer to enhance our IT...
-
Senior Application Solutions Engineer
6 days ago
Palo Alto, California, United States Wilson Sonsini Goodrich & Rosati Full timeOverview:We are seeking a dedicated professional to join our team as a Senior Application Solutions Engineer. This role is crucial in driving our technology initiatives and enhancing our application infrastructure.Key Responsibilities:Execute and support strategic technology projects.Oversee projects that involve extensive and complex tasks.Architect...
-
Lead Customer Solutions Engineer
5 days ago
Palo Alto, California, United States AISERA Full timeAisera stands at the forefront of AI Copilot innovations, leveraging AiseraGPT and Generative AI to catalyze business evolution and enhance revenue generation through a self-service framework. Our AI Copilot employs specialized industry and domain-specific LLMs to provide human-like interactions and automatically resolve requests via AI-driven workflows....
-
Senior Associate Engineer
2 days ago
Palo Alto, United States Refine Group Full timeOffice HoursCompetitive remunerationsGood learning and career opportunitiesAs an Associate Engineer, Senior (Cyber Security) you will be responsible for the following duties:Continuously review and develop the security framework, information security policies, processes, and guidelines.Collaborate with vendors to conduct security assessments and penetration...
-
Engineer, Publisher Technology Solutions
6 days ago
Palo Alto, California, United States Amazon Services LLC - A57 Full timeAbout Amazon Advertising:Amazon Advertising is dedicated to providing quantifiable outcomes for brand marketers, agencies, authors, and entrepreneurs. Our advertising solutions leverage Amazon's innovations and insights to effectively reach, engage, and attract target audiences throughout their daily interactions.Our Offerings:We provide a variety of pricing...
-
Lead Technical Engineer for AI Solutions
27 minutes ago
Palo Alto, California, United States Qualifiedhealthai Full timePosition Overview:We are seeking a highly skilled Technical Lead / Platform Engineer to spearhead the development of our Generative AI platform tailored for the healthcare sector. As a pivotal member of our engineering team, you will play a crucial role in defining the system architecture, guiding engineering initiatives, and ensuring the effective delivery...
-
Associate Professor of Mechanical Engineering
1 month ago
Palo Alto, California, United States Pennsylvania State University Full timeAssociate Professor of Mechanical EngineeringJOB DESCRIPTION AND POSITION REQUIREMENTS:The Department of Mechanical Engineering in the College of Engineering at the Pennsylvania State University in University Park, PA is pleased to invite applications for a tenured / tenure-track position anticipated in Mechanical Engineering at the Associate Professor...
-
Palo Alto, California, United States Tesla Full timeJob Category: Engineering & Information TechnologyLocation: Palo Alto, CaliforniaJob Type: Full-timeOverview: The System Controls and Modeling team is tasked with dynamics modeling, algorithm development, and system control execution for energy solutions.Position Summary: Tesla is on the lookout for a Microgrid Controls Engineer to enhance the team focused...
-
Information Technology Security Engineer
7 days ago
Palo Alto, United States Crescent Solutions Full timePlease,No 3rd Parties and No Visa CandidatesAdditional Details:Contract to hireHybrid work schedule (at least 2-3 days per week on site)This person can sit in Palo Alto, CA OR San Jose, CAResponsibilities: As a Security Engineer, you will play a critical role in ensuring the security and integrity of our systems and infrastructure. You will partner...
-
Lead Solutions Architect
5 days ago
Palo Alto, California, United States Orion Inc Full timePosition: Lead Solutions ArchitectCompany: Orion IncLocation: Remote work availableOverview:As a Lead Solutions Architect, you will be responsible for gathering requirements and defining the architecture for innovative software services. Your role will involve supporting engineering teams in the development of new services, coordinating development...
-
Cloud Connectivity Solutions Engineer
5 days ago
Palo Alto, California, United States Mibura Incorporated Full timePosition Overview: As a Cloud Connectivity Solutions Engineer, you will play a pivotal role in the development of a top-tier network infrastructure. Your responsibilities will involve collaborating with telecommunications providers, network operators, satellite services, and data centers globally to source essential connectivity solutions including metro...
-
Technical Support Engineer
5 days ago
Palo Alto, California, United States Vasomedical Full timePosition Overview:While relevant experience and qualifications are essential for this role, it is equally important to possess the necessary interpersonal skills before submitting your application.This role involves a customer-facing, post-sales Associate-level position within the Engineering Services Department. The Associate Solutions Engineer will assist...
-
Palo Alto, California, United States Glean Technologies, Inc. Full timeAbout Glean Technologies, Inc.At Glean, we are dedicated to enhancing the efficiency and humanity of knowledge work. We envision a future where artificial intelligence revolutionizes the workplace, enabling individuals to collaborate seamlessly with expert AI assistants. These assistants will streamline knowledge discovery, information synthesis, and task...