Associate Engineer Solutions

1 month ago


Palo Alto, United States Vasomedical Full time

Position Summary:

This position will be a customer facing post sales Associate-level solutions engineer position in the Engineering Services Department. The Associate Solutions Engineer who will help guide customers through their integration journey and ensure their ongoing success. From the kickoff call to project go-live, the solutions engineer will be the primary technical resource for ensuring equipment and engineering services are implemented in the most seamless manner possible. Through Test ad Tune Ups and scheduled support windows, the associate solutions engineer will implement approved customized solutions, create detailed implementation and testing plans, and provide best practices for their integrations. And responsible for performing production support along with network and security change requests and advanced troubleshooting with customers and vendors. The associate engineer will collaborate with mid-level and senior engineers in the design, configuration, and support of all products and services offered to customers.

Growth Path:

Mid-Level Engineer, Senior Engineer, Engineer Team Lead

Keys to Success :

Collaborative

–ability to engage with other departments in gathering critical information and understanding internal processes.

Data Driven

– integrates information in a cohesive and concise manner; makes decisions based on analysis and observations.

Detail-Oriented

– precise, focused and strict adherence to standards.

Promotes Continual Improvement

– Strives for incremental changes that contribute to overall service improvement.

Responsibility:

Support the Production Engineering Department in all areas of operations to include production support, release management, vulnerability management and other tasks as assigned to ensure delivery and operations for internal and external customers

Participate in all phases of Production Engineering for Network and Security service offerings- Design, document, configure, test, maintain, and provide issue resolution recommendations for moderately complex security solutions related to networking, cloud, authentication and directory services, email, internet, applications, and endpoint security

Configuration and management of security applications, tools, software and controls in tools

Provide network and security consulting on medium projects to ensure conformity to information, security policy, and standards

Participate in security audits and support in the evidence gathering for different certifications, frameworks, and customers

Identify security vulnerabilities, issues, perform risk assessments, evaluate remediation alternatives

Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Ensure timely delivery and documentation of services utilizing ticket tracking systems

Collaborate with field technicians, network personnel, and carrier provisioning groups regarding implementation, service delivery, product management, continuity, and incident resolution.

Perform regular customer information maintenance

Assist with any and all other associated duties as assigned by management

Requirements:

Ability to relate and communicate with people using good verbal and written communication skills, proper use of the English language.

Customer oriented; good customer service skills.

Minimum of 2 -3 years’ experience with advanced IT and or Network Support

Minimum of 2 -3 years’ experience and knowledge of TCP/IP

Minimum of 2 -3 years’ experience implementing and troubleshooting broadband cable and DSL, as well as traditional telecommunication services

Must have basic experience with working with Cisco, Palo Alto, SonicWALL, or other industry firewall / routing devices (Extensive Palo Alto Experience Preferred)

Must have experience with IP Routing and Firewall Configurations from administrative level.

Experience with BGP, VPN, GRE, DMVPN, and IPV6 is a plus

Must possess or be pursuing Security+, CCNA, or other equivalent industry certification.

Required to pass written test during interview process.

Ability to learn foundational Programming and Linux OS functions:

C, PHP, Bash, HTML, Postgres, Perl, JavaScript, AWK, Ansible,

Military experience a plus. Telecommunications experience a plus. Project coordination or management a plus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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