Customer Liaison Officer

2 weeks ago


Manassas, United States Fortem Cares Full time

REFERENCE NUMBER:

FOR03306 LOCATION:

Fortem, Yorkshire and Humber CLOSING DATE:

10/5/2024 SALARY:

£TBC - £TBC Here at Fortem we are currently recruiting for an experienced and confident Customer Liaison Officer to join our Fortem Projects contract based in Hull.

Working on a full-time basis, this is a 6 month fixed term position.

Working independently you will be able to deliver and improve the level of customer and client satisfaction across the planned works project, through engaging tenants and offering support to the Site Manager in the duties.

A customer focus and empathetic approach is essential as you will be liaising with tenants in their homes, this is a busy mobile role where you can really make a difference. The Project

Working on planned maintenance and refurbishments/renewals, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works happening.

You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule. Essential and Desirable Criteria

Essential Criteria: • Previous experience of working in a customer facing environment • Ability to deal with sensitive situations • Resilience and strong negotiation skills • Full Driving Licence • Proficiency in Microsoft Office

Desirable Criteria: • Previous undertaking of a similar role • Awareness of diversity issues

Fortem embraces diversity in the workplace and encourages applications from all sectors of the community. Personal Qualities

We are looking for a candidate who is a fantastic communicator, someone who enjoys meeting people, attending different sites and resolving problems pro-actively. At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours. Additional Information

Some flexibility in working patterns is to be expected and a clean driving license is essential. We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and rewards your achievements. About Us

Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets. REFERENCE NUMBER:

FOR03306 LOCATION:

Fortem, Yorkshire and Humber CLOSING DATE:

10/5/2024 SALARY:

£TBC - £TBC

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