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Laptop Support Technician

3 months ago

Quincy, United States TalentBurst Full time
Laptop Support Technician
Quincy, MA
6 months Contract (with possible extension)
37.5 hours/week max.

Job Details:
Client is looking for a Laptop Support Technicians to assist with a statewide rollout of Client EliteBook laptops/docking stations and other peripherals in offices
The laptop technician will report to the Device Team Lead.
Our Team manages 4000+ mobile devices for staff across the area
These devices are a critical part of the work that we perform, aiding staff's ability to effectively perform their responsibilities.
The technician will be integral to the Mobile Device Team's ability to provide statewide on-site device rollout support.
The Laptop Support Technician will be responsible for on-site receipt of current devices, deployment of new devices, configuration support, and inventory of each device.
The Laptop Support Technician must have sufficient knowledge to troubleshoot mobile devices, specifically the Windows operating system and hardware installation.
This person will provide face-to-face support for end users and must exercise appropriate customer service soft skills.
The technician will be expected to work independently or as part of the team.
Travel and use of your own vehicle will be required.

JOB DUTIES:
Receive, unbox, and organize a high volume of laptops/surface pros/peripherals shipped to client offices.
Provide on-site docking station/workstation set-up.
Receive and inventory Surface Pro being returned.
Deploy Client Elite Notebook, with configuration instructions, to staff.
Provide on-site configuration support/troubleshooting to staff
Communicate issues with the Mobile Device Team.
Regional MA travel.

REQUIRED SKILLS:
Comfortable with the functions and Settings of an Client laptop.
A strong knowledge of Microsoft Windows operating system.
Must possess exceptional organizational skills and attention to detail.
The ability to work in a fast-paced, team-oriented, and customer-centric environment.
This should include excellent listening, retention, and follow-up skills.
Must be self-motivated, well organized, and have excellent communication skills.
Must maintain accurate records and status reporting.
Working knowledge of Microsoft Excel.
Demonstrated ability as a flexible, process-oriented, logical thinker and team player

QUALIFICATIONS:
Associate degree/Diploma in Information Systems or equivalent work experience
At least one year of previous experience providing mobile device technical support
Experience providing in-person technical customer service

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