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Computer Support Specialist

2 months ago


Quincy, Massachusetts, United States Feather River College Full time
Job Summary

We are seeking a highly motivated and detail-oriented Computer Support Student Technician to join our team at Feather River College. As a key member of our IT department, you will provide technical support and assistance to students, faculty, and staff.

Key Responsibilities
  • Provide technical support and troubleshooting for computer hardware, software, and network issues
  • Assist users with common and uncommon technology-related issues
  • Provide training and guidance on the use of college applications and software
  • Log and track technical issues and resolutions using our ticketing system
  • Collaborate with the IT team to develop and implement processes and procedures for technical support
Requirements
  • Enrolled in a minimum of 6 units in the corresponding semester
  • Ability to demonstrate excellent customer service skills and a willingness to learn
  • Familiarity with software troubleshooting, including Microsoft Office and Microsoft Windows
  • Ability to lift 25 or more pounds of equipment
Preferred Qualifications
  • Experience supporting desktops, laptops, printers, smartphones, and scanners
  • Diagnostic skills in desktop application, hardware, network, and printer issues
  • Programming experience or willingness to learn