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Director, Marketing Operations

4 months ago

New York, United States Justworks Full time
Who We Are

At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you'll fit right in.

Who You Are

Justworks is seeking a Director of Marketing Operations that will help us in our next stage of growth. This leadership position demands someone who can blend strategic thinking with operational excellence, ensuring our marketing strategies are not only innovative but also executed to support our multiproduct efforts. As the Director of Marketing Operations, you will lead a forward-thinking marketing operations team, working in close partnership with our marketing team, product team, business operations team, and engineering team. Your role will ensure that our marketing systems and workflows are robust, scalable, and capable of supporting complex multi-product campaigns that drive revenue growth.With a passion for precision and efficiency, you will be at the forefront of creating and implementing marketing solutions that accurately reflect the needs of our growing business.
Your Success Profile

In your role as Director, Marketing Operations, reporting directly to the Director, Revenue Operations, you will be the cornerstone for developing and enhancing our marketing infrastructure, workflows, and analytics capabilities. You'll collaborate extensively across various marketing functions and with key stakeholders to craft and refine processes that enable us to execute more effectively, make smarter decisions, and achieve operational superiority. Your strategic vision and hands-on expertise will be crucial in elevating Justworks' market presence and contributing directly to our continued success.

What You Will Work On

Your mission is to bring forward-thinking strategies and execute them to the most critical areas of the Justworks's future.

Key Responsibilities:

Strategic Marketing Operations Planning: Craft and execute a strategic marketing operations plan that supports our multi product offering, ensuring scalability and alignment with our overall business objectives. Develop and enforce marketing technical standards and best practices to drive efficiency and effectiveness.

Leadership Excellence: Lead with a visionary approach, providing mentorship and guidance to the marketing operations team. Foster a culture of collaboration, innovation, and excellence, emphasizing continuous improvement and the delivery of superior marketing solutions.

Operational Oversight: Manage the development and maintenance of essential marketing systems and processes while continuously enhancing our analytical, testing, and deployment methodologies to maintain our competitive edge.

Cross-functional Synergy: Work hand in hand with various departments, including product, engineering, business intelligence and business operations, to refine product offerings and market strategies. Enhance product delivery efficiency through strategic partnerships and collaboration.

Data-Driven Decision Making: Collaborate with business operation leaders to foster a data-centric approach within the organization, leveraging data engineering strategies to inform decision-making processes and marketing effectiveness.

Team Building and Development: Cultivate a high-caliber marketing operations team by attracting top talent, setting clear performance standards, and offering continuous development opportunities and feedback.

Innovation and Process Improvement: Seek and implement innovative solutions and process improvements, aiming to streamline operations and enrich the customer and prospect experience.

This role requires a dynamic leader who is ready to take on the challenges and opportunities of our new multi product world, driving strategic marketing operations that support Justworks' commitment to small businesses.

How You Will Do Your Work

As a Director of Marketing Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:
  • Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
  • Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what's in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
  • Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
  • Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
  • Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. Read more about our values here.
Qualifications
  • A minimum of 8 years of experience in marketing operations, demand generation, or a similar role within a fast-paced, growth-oriented environment is required.
  • Strong expertise in marketing automation tools (e.g., HubSpot, Marketo, Pardot, Customer.io) and CRM systems (e.g., Salesforce).
  • Proven track record of implementing successful marketing strategies that drive growth and efficiency.
  • Excellent analytical skills with an ability to translate data into actionable insights.
  • Strong leadership qualities with experience managing teams and cross-functional projects.
  • Exceptional communication and collaboration skills.
  • Agile and adaptable to changing market conditions and business needs.

The base wage range for this position based in our New York City Office is targeted at $198,000.00 to $237,600.00 per year.

#LI-Hybrid #LI-AG1

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks' Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report and Our DEI Commitment