Patient Access Specialist
2 months ago
Position SummaryThe Patient Access Specialist's primary responsibility is optimization of scheduling processes via inbound/outbound call support of George Washington Medical Faculty Associates (MFA) patients for physicians in accordance with core scheduling protocols.The patient access specialist will resolve complex or critical scheduling issues and provide first line support to other Access Center Specialists.The responsibilities for this role would include but not limited to validating efficiency of bump schedule management, performing quality assurance checks of inbound/outbound calls, daily oversight of Follow My Health requests, developing and sustaining effective partnerships with providers, department leaders, Master Schedulers, and team. The Patient Access Specialist will facilitate staff development in conjunction with Contact Center management. Essential Duties and Responsibilities include the following.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Other duties may be assigned.Proficiency in all aspects of scheduling, including making, canceling, and rescheduling appointments based on appointment guidelines by department.Provide input regarding individual/team performance to Call Center ManagerMonitor SLA on a continual basis and communicate to management any significant variances of established metrics and department standardsIdentify critical issues which would negatively impact service level and resolve quicklyDisplays in depth knowledge of all departments assigned to scheduleRequired Skills and CompetenciesExcellent verbal and written communication skills, including but not limited to use of proper grammar and phone etiquette.Excellent customer service skills.EMR experienceMedical TerminologyAbout GW MFAMFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.The GW MFA's leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.Minimum QualificationsEducationHigh school graduate or equivalent required; two years of college is preferred. Knowledge of medical terminology or completion of medical terminology course is desired. Skills/Experience A minimum of four years' work experience in a medical/healthcare environment, such as a hospital, physician office, ambulatory clinic, or healthcare call center.Two years Call Center experience REQUIRED. Experience utilizing a web-based computerized system for scheduling and Microsoft Office programs is highly preferredHigh level customer service experience and high-volume contact center experience are desired.Must have working knowledge of insurance and possess developed problem-solving skills.Typing speed at a minimum of 50 WPM is requiredLocationRemote with a hybrid possibilityPhysical RequirementsStand, reach, and walk for long periods of time in a field setting.Must be able to occasionally lift, carry, push, or pull up to 100 lbs. as part of the role.Regularly exposed to healthcare settings that may require personal protective equipment.Requires manual dexterity to operate role-specific equipment.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
-
Patient Access Specialist
2 weeks ago
Arlington, Virginia, United States MFA Co Full timeJob SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at MFA Co. As a Patient Access Specialist, you will be responsible for optimizing scheduling processes, resolving complex scheduling issues, and providing first-line support to other Access Center Specialists.Key ResponsibilitiesValidate efficiency of bump schedule...
-
Patient Access Coordinator
2 weeks ago
Arlington, Texas, United States USMD Hospital At Arlington LP Full timeJob Title: Patient Access Specialist Full TimeJob Summary:USMD Hospital At Arlington LP is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will be responsible for ensuring seamless patient access to our healthcare services.Key Responsibilities:Obtain complete demographic and financial information from...
-
Patient Access Specialist II
1 month ago
Arlington Heights, Illinois, United States NorthShore University HealthSystem Full timePatient Access Specialist II Job Summary:We are seeking a highly skilled Patient Access Specialist II to join our team at NorthShore University HealthSystem. As a Patient Access Specialist II, you will play a critical role in ensuring the smooth registration and pre-registration process for patients, while also providing exceptional customer service and...
-
Patient Access Coordinator
1 month ago
Arlington, Virginia, United States Kerecis LLC Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Administrator to join our team at Kerecis LLC. As a key member of our Customer Operations Department, you will play a vital role in ensuring the efficient and accurate processing of patient access requests.Key ResponsibilitiesVerify patient information and implement a streamlined...
-
Patient Access Coordinator
3 days ago
Arlington, Virginia, United States MFA Co Full timeJob SummaryThe Patient Access Specialist plays a crucial role in optimizing scheduling processes for George Washington Medical Faculty Associates (MFA) patients. This position requires strong communication and problem-solving skills to resolve complex scheduling issues and provide first-line support to other Access Center Specialists.Key...
-
Patient Access Coordinator
2 weeks ago
Arlington, Virginia, United States MFA Co Full timeJob SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at MFA Co. As a Patient Access Specialist, you will play a critical role in optimizing scheduling processes and providing exceptional patient care.Key ResponsibilitiesValidate efficiency of bump schedule management and perform quality assurance checks of inbound/outbound...
-
Patient Access Coordinator
4 weeks ago
Arlington, Texas, United States USMD Hospital At Arlington LP Full timeJob SummaryUSMD Hospital At Arlington LP is seeking a highly skilled Patient Access Specialist to join our team. As a key member of our front desk operations, you will be responsible for ensuring seamless patient access and registration processes.Key ResponsibilitiesObtain complete demographic and financial information from patients, ensuring accurate and...
-
Patient Access Coordinator
1 month ago
Arlington, Virginia, United States The GW Medical Faculty Associates Full timeJob SummaryThe Patient Access Specialist plays a vital role in optimizing scheduling processes for George Washington Medical Faculty Associates (MFA) patients. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesValidate the efficiency of bump schedule...
-
Patient Access Coordinator
2 weeks ago
Arlington, TX, USA, United States USMD Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Specialist to join our team at USMD. As a Patient Access Specialist, you will be responsible for ensuring seamless front desk operations, obtaining complete demographic and financial information from patients, and maintaining accurate records.Key ResponsibilitiesObtain complete...
-
Patient Access Representative II
2 weeks ago
Arlington Heights, Illinois, United States Northshore Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Access Specialist II to join our team at Northwest Community Hospital. As a Patient Access Specialist II, you will play a critical role in ensuring the smooth and efficient registration and admission process for patients across multiple access services areas or sites.Key...
-
Patient Access Coordinator
3 weeks ago
Arlington, Virginia, United States Med-Metrix Full timeJob Title: Patient Access RepresentativeMed-Metrix is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring that patients receive timely and efficient access to medical care.Key Responsibilities:Register patients and obtain accurate information for medical...
-
Patient Access Coordinator
2 weeks ago
Arlington, Virginia, United States Med-Metrix Full timeJob SummaryThe Patient Access Representative is a vital member of our team at Med-Metrix, responsible for ensuring seamless patient access to our healthcare services. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesManage patient flow and registration,...
-
Patient Access Representative II
1 month ago
Arlington Heights, Illinois, United States NorthShore University HealthSystem Full timeJob SummaryWe are seeking a highly skilled Patient Access Representative II to join our team at Northwest Community Hospital. As a key member of our patient access department, you will play a critical role in ensuring the smooth registration and admission process for our patients.Key ResponsibilitiesPerform complete and accurate registration and/or admission...
-
Patient Access Representative II
1 month ago
Arlington Heights, Illinois, United States Northshore Full timeJob SummaryWe are seeking a highly skilled Patient Access Representative II to join our team at Northwest Community Hospital. As a key member of our patient access department, you will be responsible for ensuring timely and accurate registration and scheduling of patients across multiple access services areas or sites.Key ResponsibilitiesPerform complete and...
-
Patient Access Coordinator
1 month ago
Arlington, Virginia, United States Med-Metrix Full timeJob SummaryThe Patient Access Representative plays a vital role in ensuring a smooth and efficient patient experience. As a key member of the Med-Metrix team, you will be responsible for managing patient flow, registering patients, and maintaining accurate medical records.Key ResponsibilitiesMonitor the waiting area and address patient concerns in a...
-
Patient Access Coordinator
4 days ago
Arlington, Virginia, United States Med-Metrix Full timeJob Type: Full-timeJob SummaryThe Patient Access Representative plays a vital role in addressing public needs and ensuring the efficient dissemination of resources to meet patient needs. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesMonitor the...
-
Patient Access Coordinator
2 weeks ago
Arlington, Virginia, United States MFA Co Full timeJob SummaryThe Patient Access Coordinator will play a critical role in optimizing scheduling processes for George Washington Medical Faculty Associates (MFA) patients. This position requires strong communication and problem-solving skills to resolve complex scheduling issues and provide exceptional customer service.Key ResponsibilitiesValidate efficiency of...
-
Patient Access Coordinator
2 weeks ago
Arlington, Virginia, United States Med-Metrix Full timeJob SummaryThe Patient Access Representative plays a vital role in ensuring seamless patient experiences at Med-Metrix. This individual is responsible for addressing public needs, managing resource dissemination, and maintaining accurate patient records.Key ResponsibilitiesMonitor the waiting area, addressing patient complaints and concerns in a timely and...
-
Patient Access Coordinator
7 days ago
Arlington, Virginia, United States Med-Metrix Full timeJob Type: Part-timeDescriptionThe Patient Access Coordinator at Med-Metrix is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. This role involves registration of patients who require medical attention, maintaining medical records, receiving incoming calls, and processing...
-
Patient Access Coordinator
3 days ago
Arlington, Virginia, United States Med-Metrix Full timeJob SummaryThe Patient Access Representative plays a vital role in ensuring a smooth and efficient patient experience. This position is responsible for addressing public needs, managing resources, and providing exceptional customer service.Key ResponsibilitiesMonitor the waiting area and address any complaints or concerns expressed by patients, family...
